Prochant, a leading outsourced billing service in the U.S. healthcare industry, is seeking a qualified Implementation Manager to join our team. In this role, you will lead the onboarding of new clients to our revenue cycle management (RCM) services and implement new processes for existing clients.
Our Implementation Managers drive onboarding and implementation projects to successful completion—on time, within scope, and on or under budget—while maintaining clear, consistent communication to support the adoption of best practices. You will collaborate with a wide range of stakeholders, including client teams (from billers to CEOs), IT, domestic and offshore operations, regulatory compliance, and account management.
A key aspect of this role is guiding and coordinating our offshore agents in alignment with Prochant’s best practices, while balancing the unique needs of our U.S.-based clients. You will ensure that billing, operations, cash flow, and quality patient care remain uninterrupted throughout each transition by aligning all critical path elements for scheduled go-lives.
Though remote, this position is highly visible both internally and externally. It requires exceptional organizational and communication skills, along with the ability to prioritize effectively and direct complex projects. Industry experience in HME, Home Health, and/or Infusion is required.
Requirements
- DME/HME, Infusion or Home Health experience/industry knowledge.
- Billing system exposure/knowledge (Ex. Brightree, CareTend, Niko, TIMS).
- Project management experience.
- Excellent time management skills with the ability to multi-task and prioritize independently.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office (Teams, Power Point, Outlook, Excel, Word).
- Comfortable speaking in front of small to mid-sized groups.
- Minimum 4 year Bachelor Degree preferred.
Benefits
Prochant offers some of the best benefits in the industry! We take great care of our employees. Fortune 500 level benefits package.
- Excellent benefits package including
- Health Insurance
- Gap Insurance
- Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability (company paid)
- Term Life Insurance (company paid, employee can elect additional)
- Full Suite of CHUBB Supplemental insurance plans including:
- Disability Income
- Level Term Life
- Accident Insurance
- Critical Illness Insurance
- Floating holidays and paid time off
- Pre Paid Legal
- 401K with Company match
Skills Required
- DME/HME, infusion, or home health experience and industry knowledge
- Exposure to or knowledge of billing systems such as Brightree, CareTend, Niko, or TIMS
- Project management experience
- Excellent time management, multitasking, and independent prioritization skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office, including Teams, PowerPoint, Outlook, Excel, and Word
- Comfort speaking in front of small to mid-sized groups
- Minimum four-year bachelor's degree
What We Do
Prochant is the leading reimbursement firm with a dedicated focus on HME, pharmacy, home health and hospice. When you partner with Prochant, you have the resources necessary to grow your business. As healthcare evolves, so should the way you manage your business. Prochant is a US-led wholly owned offshore team that has a proven track record of helping home-based care providers meet their financial goals. Our scalable solutions, years of experience, and advanced technology provide best-in-class results to the healthcare community. Headquartered in Charlotte, North Carolina, our client base includes national HME and pharmacy providers and health systems. For more information, please visit www.prochant.com or follow us on LinkedIn and Twitter @prochant
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