Revenue Billing Coordinator

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New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Revenue Billing Coordinator to manage the billing and collection process for third-party damages to the gas distribution system, ensuring accurate documentation, claim tracking, and financial recovery. Coordinate the receipt and review of supporting field documentation and oversee damage claims from initial billing through final collection. Serve as a primary point of contact for internal and external inquiries related to damage claims and billing activities. Collaborate with Energy Delivery and Legal teams to resolve disputed or unrecoverable claims. Support additional revenue-related billing activities, reporting, and record analysis to meet business unit and company objectives.

Major Responsibilities:

Third-Party Damage (TPD) Recovery

• Process third-party damage claims in a timely and accurate manner.
• Collect, review, and maintain supporting damage documentation received from Energy Delivery, UtiliQuest, and other applicable sources.
• Prepare and process damage recovery billings in UCIS and manage collection activities, including progressive collection notices.
• Respond to contractor, customer, and internal inquiries regarding damage recovery claims, billing, and collections.
• Coordinate insurance claim information when liability coverage is identified and serve as a liaison with insurance carriers.
• Facilitate claim investigations, settlement negotiations, and recovery efforts in collaboration with Energy Delivery management.
• Manage inbound and outbound communications with responsible parties and insurance providers regarding outstanding claims.
• Refer uncollectible claims to collection agencies, Legal, or outside counsel as appropriate.
• Compile monthly damage recovery billing and collection reports and maintain accurate claim records.
• Reconcile damage claims against field operation records to ensure completeness and accuracy.
• Provide documentation and claim support to Legal and external recovery service providers as needed.

Revenue Billing & Business Support

• Support miscellaneous revenue billing, collection, and account analysis activities.
• Research and provide account documentation and billing records in support of revenue protection investigations and complaint filings.
• Analyze billing and revenue data and assist with record maintenance and reporting requirements.
• Participate in special projects and perform additional duties as assigned to support departmental and company objectives.

Position Requirements:

• Bachelor's degree strongly preferred.
• Minimum of 3-5 years of related experience, preferably in insurance claims administration, collections, accounts receivable, or billing operations.
• Knowledge of insurance claim processing, settlement negotiations, and dispute resolution practices.
• Strong organizational, analytical, and problem-solving skills with a high attention to detail.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers, contractors, insurance representatives, and internal stakeholders.
• Demonstrated professionalism, diplomacy, and composure when handling customer inquiries and challenging situations.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Experience using UCIS or a comparable billing, collections, or accounts receivable system.
• Strong negotiation and relationship management skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively within a team environment.

* The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

Other Details:

Location type is Hybrid

Compensation: Expected base pay range for this role will be $60,000- $81,000.
Base pay is based on several factors including, experience, skills, and knowledge.

This role will be eligible to participate in an annual short term incentive program.

Benefits That Support You

• Day one medical coverage, including prescription, vision and dental plans, so you’re supported right away.
• Our 401(k) plan has a generous company match to help you invest in your future.
• Direct Stock Purchase Plan (with optional payroll deduction for employees).
• Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best.
• A confidential Employee Assistance Program to support your wellbeing.
• Professional development and tuition reimbursement to help grow your skills and advance your career.
• Vacation and company-paid holidays, so you can rest and recharge.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

New Jersey Resources and its affiliates are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by applicable law.