Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
Job DescriptionAbout the Role
As our RTW Administrator, you will play a vital role in supporting the Return to Work team to ensure WorkCover and payroll-related processes are managed accurately and efficiently. This is a fast-paced administrative role where you'll work closely with internal stakeholders, insurers, and finance teams to help maintain compliance and support positive outcomes for injured workers.
In this role, you will:
- Triage and manage worker injury notifications through the Elumina system
- Support WorkCover remittance reconciliation and reimbursement processing
- Monitor and follow up on medical certificates and documentation to meet payroll deadlines
- Maintain accurate claim records, inbox management, and system updates
- Provide administrative support to the RTW team and broader Governance, Safety & Quality function
How Success Will Be Measured
Your success will be measured by your ability to:
- Maintain accurate and up-to-date records within the Elumina system with minimal errors
- Ensure timely follow-up and processing of WorkCover certificates, medical documentation, and payroll-related requirements
- Support the reconciliation of WorkCover remittances and reimbursements within agreed timeframes
- Effectively manage the RTW and WorkCover inboxes, ensuring correspondence is actioned promptly and professionally
- Contribute to the achievement of weekly payroll deadlines through accurate administration and data entry
- Build positive working relationships with internal stakeholders, insurers, and finance teams
- Demonstrate a proactive approach to identifying and resolving discrepancies or administrative issues
- Support compliance with HCA policies, procedures, and legislative requirements relating to WorkCover and Return to Work processes
Let's Talk About You!
You are a highly organised administrator who thrives in a detail-oriented environment and enjoys keeping processes running smoothly behind the scenes.
You have strong communication and stakeholder management skills, are confident working across multiple systems, and can quickly learn new technologies and processes.
Experience in administration and working with IT platforms is highly regarded, while previous exposure to WorkCover, payroll, or return-to-work environments will be advantageous but is not essential.
Most importantly, you bring a proactive approach, excellent attention to detail, and a willingness to support a collaborative team.
Why Join HCA?
- ✨ People-First Culture – We care deeply about our people and live our values
- 🚀 Fast-Paced Learning – Broaden your skills across multiple teams and projects
- 💻 Hybrid Work Flexibility – Work from home and the office with great balance
- 📚 Training & Development – Access to an education allowance and growth pathways
- 🎉 Extra Leave Benefits – Including a day off for your birthday
- 🫶 Supportive Team Environment – Work with a tight-knit, friendly group
- Join a team that values collaboration, growth, and making a positive impact on the lives of our workforce every day. Apply now to become part of Healthcare Australia.
Interested? Click the apply button now. We are looking forward to hearing from you!
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Skills Required
- Highly organised administrative skills
- Strong attention to detail
- Strong communication and stakeholder management skills
- Confident working across multiple IT systems and ability to quickly learn new technologies and processes
- Experience using the Elumina system
- Experience in administration and working with IT platforms
- Previous exposure to WorkCover, payroll, or return-to-work environments
- Proactive approach to identifying and resolving discrepancies
What We Do
Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider. We're highly experienced: With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence. We're dynamic: HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity. We're human: We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia. We’re prepared: Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider. Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.
