Location:
4910 Tiedeman Road, Brooklyn OhioLocation: This position is Mobile by Design working a combination of office and at home shifts after the initial onsite training period 2 days per week will be in office.
As part of the Return Items team, the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research associated tasks utilizing various KeyBank internal systems (TRIPS). This team works to completion of various required tasks on each shift.
The chosen candidate can expect to be required to perform tasks such as (but not limited to):
- Basic to complex research using various bank systems
- Research associated with DDA exception items and incoming/outgoing returned items
- Research/refund returned credit transactions
- Cover late shift/end-of-day activities when needed
- Other tasks as assigned
Essential Job Functions:
- Come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team.
- Ensure that any opportunities to improve process efficiency, quality or client experience are communicated appropriately in order to effect real change.
- Escalate any issues identified to the appropriate management.
- Be an active participant in self-development in order to support the common goal of the team but also one's future advancement.
Required and/or Preferred Qualifications
- Minimally 1 year of experience in an operational role
- High School Diploma or GED equivalent required. College degree preferred
- Ability to work under pressure and meet deadlines and production goals
- Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
- Comfortable navigating multiple computer systems and applications
- Proficient in Microsoft Office applications
- Proven ability to handle all monetary/ processing functions independently
- Proven ability to handle high transaction volumes accurately
- Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
- Moderate knowledge of banking policies, procedures, and governmental regulations
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 03/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
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At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
