WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors, such as Fintech, and e-commerce industries, supporting more than 10+ languages.
As a CRM, you will ensure that our customers receive great
customer service.
1. Responsible for promptly addressing their inquiries and
resolving any issues.
Requirements
- This position requires 6 days and 12hrs of work from 8am-8pm, 8pm-8am. Rotating shift every month.
Benefits
- We offer an attractive pay package, comprehensive bonuses,
and opportunities for career progression within the company.
- Our commitment to
fostering diversity and inclusivity means we welcome candidates of all
backgrounds to apply.
#LI-DNI
Skills Required
- Customer service or customer relations experience
- Sales background from any industry
- Demonstrated track record of meeting sales KPIs
- Ability to handle customer inquiries and resolve issues promptly
- Ability to collaborate with other departments
- Ability to adapt in a fast-paced environment
- Product knowledge and ability to use front- and back-office processes and marketing offers
- Availability for six days per week and rotating 12-hour shifts
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
