Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
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Drive and motivate your team to achieve individual and store targets
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Lead by example on the shop floor and back of house
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Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention
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Manage the execution of the retail game changer in your store
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Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
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Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
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Co-ordinates rota and store scheduling
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Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
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Accountable for maintaining health, safety and environmental standards in store
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Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
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Deals with enquiries and an escalation route for customer complaints
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Proactively share internal and external feedback to Senior Management
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Perform any other duties as required from Senior Management
REQUIREMENTS FOR SUCCESS:
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Team Player
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Proven people management and leadership experience
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Previous retail experience desirable
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Demonstrate customer service skills
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Knowledge of loss prevention procedures
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A passion for retail and achieving sales targets, with high knowledge of retail KPIs
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Desire to learn
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Ability to perform basic maths and general retail operational processes
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Knowledge of POS register systems
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Excellent attention to detail
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Effective communication skills
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Fluent in English
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Knowledge of the retail market/consumer trends
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Comfortable with being remotely managed
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Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
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Competitive compensation
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Potential to earn more through our Retail Bonus Scheme
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Great development opportunities
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Inclusive working environments across all our European locations
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Generous staff discount
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Project involvement across our European region
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Flexible uniform package
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
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What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
