The Role
Lead and coordinate after-sales service team for commissioning, preventive and corrective maintenance, diagnostics and repairs. Manage customer communication, reporting, safety compliance, parts replacement, workload planning, and escalate issues to internal teams.
Summary Generated by Built In
Key responsibilities
- Commissioning / Start-up
- Coordinate technicians on major projects
- Ensure commissioning in line with installation procedures
- Manage customer communication throughout commissioning
- Preventive & curative maintenance
- Plan preventive maintenance activities
- Ensure parts replacement
- Review and validate mission/intervention reports
- Corrective maintenance / Troubleshooting
- Diagnose and troubleshoot installed products
- Perform product repairs
- Deliver complete technical diagnoses of installations
- Team leadership
- Coordinate the team based on the national after-sales action plan
- Run a monthly meeting to ensure workload sharing and alignment
- Customer reporting & recommendations
- Produce customer reports for all interventions (per company standards)
- Share recommendations and provide basic guidance on product use
- Maintain strong client relationships; escalate conflicts when needed
- Capture customer needs and share them with internal teams
- Safety & compliance
- Comply with and enforce internal regulations/procedures
- Check the condition of equipment used
- Apply and enforce site safety policies with a “zero incident” mindset
Skills & competencies
Technical
- Strong electrical engineering foundation
- Operational coordination and management of an after-sales/service team
Leadership & behavioral
- Team management capability and strong presence
- High autonomy, strong organization and prioritization
- Analytical mindset and drive to deliver results
- Clear, performance-oriented communication and customer focus
#LI-CFS
Skills Required
- Strong electrical engineering foundation
- Operational coordination and management of an after-sales/service team
- Team management capability and strong presence
- High autonomy, strong organization and prioritization
- Analytical mindset and drive to deliver results
- Clear, performance-oriented communication and customer focus
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The Company
What We Do
Founded in 1922, SOCOMEC is an independent industrial group with a workforce of 4200 experts spread over 30 subsidiaries in the world. Our core business: the availability, control and safety of low voltage electrical networks serving our customers’ power performance. In 2023, SOCOMEC posted a turnover of 843M€.
