Resource Manager

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

· HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year

· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

· Fortinet: Elite VIP Program – one of only 2 in the UK

· AWS: Advanced Solution & Managed Service Provider Program

Job Description

We are now recruiting for a highly motivated and organised Resource Manager to join our Resourcing team. As a Resource Manager, you will be responsible for effectively organising and scheduling technical consultants’ diaries in order to effectively deliver our various projects.

This is a fast paced, ever-changing role and you will essentially be the glue that pulls the projects together. To succeed in this role, you will need to be highly organised, pro-active, a quick thinker, and personable.

You will be working remotely from Sofia, Bulgaria, collaborating and socialising with your colleagues across our UK offices, with a preferable 2 days office presence in our Sofia office.There will be some occasional travel, for example, you may spend a week getting trained in our UK offices or attend for a organised event.

Key Responsibilities:

• Working closely with key stakeholders to find the right resourcing solution for our customers and the company;
• Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care.
• Coordination and allocation of resources to projects according to projects plans, resource availability and skill set;
• Management of Jira project management tool and resourcing tickets;
• Escalate resource constraints or a skills shortfall to the Resourcing Manager;
• Assist with and maintain the skills matrix to ensure it is accurate at all times;
• Conduct and manage weekly Project Management resource meetings;
• Ensure new customers and projects are set up on all relevant systems;
• Ensure the correct Sales governance is followed and commercial coverage is in place;
• Assist with checking and approving timesheets for all Professional Services resources;
• Administration of approved annual leave;
• Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system;
• Support other areas of the resourcing team, including other administration duties as and when required.

Qualifications

Skills & Experience:

• Demonstrable experience of a similar role within a Professional Services Project environment;
• Previous experience within a resourcing role would be preferable;
• Solid planning and organisational skills with the ability to prioritise work;
• Ability to carry out tasks to a high standard with a strong eye for attention to detail;
• Robust and clear approach – has the confidence to challenge, offer opinion and ‘push back’ when required;
• Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums;
• Demonstrates creative thinking and problem-solving skills but knows when to escalate;
• Team Player – understands the importance of individual as well as team contribution.

Additional Information

• Be part of a dynamic and professional team
• A company that values its' team above all else
• Great holiday allowance - 25 days
• Company team days (3 times a year!!)
• Travel card
• Multisport card
• All the usual perks (pension, healthcare, etc)

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.