Resource Management Strategic Business Analyst Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Resource Management Strategic Business Analyst Supervisor is responsible for developing a deep understanding of the firm’s enterprise resource management strategy and translating business vision, goals, and needs into effective analytical and operational solutions.

This role leads analytical delivery, reporting strategy, and solution enablement across the Enterprise Resource Management Office (ERMO), converting business strategy into actionable insights while ensuring high quality execution through a global team, including offshore resources.

This role requires close collaboration with team members located offshore and across multiple time zones, ensuring consistent delivery standards, clear communication, and timely execution of resource management support services.

ESSENTIAL DUTIES

• Lead the design, delivery, and continuous enhancement of enterprise resource management reporting and analytics supporting utilization, capacity, and resourcing decisions
• Translate business needs into analytical solutions, dashboards, and insights aligned to ERMO and Dayshape program objectives
• Identify trends, risks, and resourcing gaps and convert analysis into actionable recommendations for leadership
• Serve as a subject matter expert for enterprise resource management data, reporting standards, and analytical best practices. 
• Act as an escalation point for complex analytical or data related issues tied to Dayshape operations

Governance, Data Quality & Continuous Improvement

• Lead initiatives to improve reporting efficiency, data quality, and analytical processes
• Establish governance standards for metrics definitions, reporting consistency, and documentation
• Identify opportunities to leverage automation, AI enabled analysis, and improved tooling within resource management
• Support responsible and effective AI adoption aligned to firm standards

• Lead training for analysts, business users, and stakeholders on reporting, insights, and analytical tools
• Communicate findings clearly to peers, leaders, and cross functional partners
• Contribute to knowledge management, documentation, and standard operating procedures

Product Enhancement Leadership & Release Enablement

• Lead the analysis and delivery of new product enhancement releases by partnering with Product owner, technical teams, and business stakeholders to translate business needs into well defined user stories and acceptance criteria.
• Drive the end to end requirements lifecycle for enhancements, including backlog refinement, sprint readiness, and release planning, ensuring alignment to product roadmap and operational priorities.
• Collaborate closely with QA teams to support test strategy development, validate acceptance criteria, and ensure enhancements meet quality, usability, and business requirements prior to release.
• Partner with Delivery Services leadership to validate operational feasibility, change impact, and execution readiness of reporting solutions, enhancements, and Dayshape configuration changes prior to release ensuring successful adoption of functionality.
• Serve as a key liaison between business, product, QA, and training teams to ensure enhancements are delivered with clarity, quality, and operational readiness.

Dayshape Platform Support:

• Provide resolution support for service tickets as directed by Product Lead
• Partner closely with the Dayshape Solution Support team through mentorship and coordination of ticket resolution support.
• Provide guidance on reporting impacts of Dayshape configuration changes, enhancements, and integrations

Team Leadership & People Development

• Lead and oversee an enterprise team providing coaching, prioritization guidance, and performance management.
• Establish consistent analytical, documentation, and quality standards across the team
• Foster a collaborative, accountable, and continuous improvement oriented team culture

Other duties as assigned 

MINIMUM QUALIFICATIONS

EDUCATION/CERTIFICATIONS

• Bachelor’s degree in a technical, analytical, business, or related field, or an equivalent combination of education and experience

TECHNICAL/SOFT SKILLS

Required qualifications

• Advanced Microsoft Office skills, particularly Excel based analysis, modeling, and visualization
• Strong analytical judgment with the ability to translate complex data into business ready insights
• Experience with reporting governance, data quality management, and process optimization
• Strong working knowledge of AI enabled analytics and prompt engineering concepts
• Ability to effectively interact with people on an individual or team basis
• Strong oral and written communication skills including email and technical writing
• Genuine interest and strong aptitude for use of technology
• Great attention to detail and quality
• Ability to assist people with resolutions, especially when timelines are short

EXPERIENCE

• 4+ years of relevant experience in analytics, business analysis, resource management, or enterprise reporting
• Prior experience in a professional services or resource managed environment preferred
• Experience working with or leading teams that include offshore or globally distributed resources.
• Experience supporting or partnering with enterprise platforms such as Dayshape or Workday preferred

LEADERSHIP SKILLS

• Proven ability to lead, coach, and develop analytical talent
• Demonstrated experience leading, coordinating, and prioritizing work across global and offshore teams and time zones, including coverage planning, workload balancing, and proactive communication to support continuous delivery and business needs.
• Strong written and verbal communication skills with comfort presenting to senior leadership
• Ability to prioritize work across multiple initiatives and balance strategic and tactical demands
• Demonstrated initiative, accountability, and continuous improvement mindset

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.