ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What will make you successful?
- As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework
- Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business development, services delivery, partners). Be quality oriented and have an operational excellence mindset at all times
- Maintain macro-level understanding of Consulting orders, potential new business, resource demand for the next 3-6-12 months, resource supply and challenges within the scope of the role
- Support and guide consultants for enquires in related to Project Management and time tracking tool
- Work with major stakeholders to process monthly billing activities for services organization and handle ad-hoc request in related to invoice or credit note
- Assist to plan, monitor and update operation procedures, implement improved operational measures that promotes efficiency, contribute to continuous improvement project
What will make you successful?
- Bachelor’s degree or equivalent relevant experience
- 1 year of experience in business operation
- Fresh graduates are encouraged to apply
Professional knowledge and expertise
- Thrives under pressure, excels in multitasking, and meets tight deadlines with determination
- Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe
- Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement
- Analytical and problem-solving skills combined with flexibility, adaptability, attention to details and can-do attitude
- Ability to work independently and as part of a team, keen to learn and open to feedback
- Working knowledge and experience in Microsoft Excel, PowerPoint, Salesforce, Confluence, Jira, Upland is a plus
- Strong command of written and spoken English, proficiency in other language(s) is a plus
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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