Resource Coordinator

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 
The Road Home is an Equal Opportunity Employer

Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Resource Coordinator provides trauma-informed, guest-driven case management services to individuals experiencing homelessness, with the goal of helping them secure placement at a Homeless Resource Center (HRC) quickly and efficiently. This role focuses on identifying and engaging the most vulnerable individuals, building rapport, and facilitating their transfer into the appropriate resource center. The Resource Coordinator ensures a warm handoff between HRC case management teams and new guests to support continuity of care. Additionally, this position collaborates with shelter teams to identify common barriers faced by individuals who are not currently connected to a Homeless Resource Center and helps develop strategies and procedures to address those needs. 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position.  

Essential Duties and Responsibilities 

1. Engage with the team to identify individuals staying at each location and assess their needs and barriers to accessing services. 
2. Conduct outreach and build rapport with the most vulnerable individuals in the community. 
3. Help the most vulnerable individuals transition from their current location intoto Homeless Resource Centers. 
4. Assist guests in identifying barriers and connecting them with appropriate resources in the community. 
5. Assist guests and their belongings in moving to Homeless Resource Centers as needed. 
6. Transport clients to Homeless Resource Centers using public transportation, cab vouchers, the Advantage Services Shuttle, and agency vehicles as necessary. 
7. Maintain an ongoing caseload of clients interested in seeking resources, assisting them with establishing goals, and eliminating housing barriers. 
8. Engage with all guests at St. Vincent's to connect them with resource centers, resources, and housing options. 
9. Follow agency guidelines to create and maintain healthy boundaries with guests. 
10. Collaborate daily with all departments to promote a supportive and effective team environment. 
11. Seek out, engage, and network with community partners to identify housing options and additional resources. 
12. Attend weekly team meetings and actively contribute to case-conferencing conversations. 
13. Maintain accurate records, detailed case management notes, and required statistical data; participate in special projects as needed. 
14. Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, and creative problem-solving using a network of community resources. 
15. Respond to high-stress situations effectively using de-escalation techniques and trauma-informed practices. 
16. Assist with de-escalation and crisis intervention for guests experiencing crisis. 
17. Collaborate with the crisis clinician and other team members to support individuals with mental and behavioral health barriers. 
18. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
19. Participate in emergency drills and environmental safety activities, as required. 
20. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
21. Maintain regular and reliable attendance as an essential function of this position. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

• Experience working with diverse and/or vulnerable populations is preferred.  
• Lived, work or volunteer experience preferred OR a degree in a related field.  

Skills and Expectations 

1. Build trust and establish rapport with individuals experiencing homelessness, mental illness, or substance use disorders. 
2. Consistently apply trauma-informed practices when working with individuals experiencing crisis, distress, or behavioral health challenges. 
3. Remain calm, grounded, and solution-focused in high-stress or rapidly changing situations. 
4. Assess complex situations, identify barriers, and develop practical, creative solutions to support guests in achieving their goals. 
5. Set and maintain healthy professional boundaries using a Trauma-Informed Care framework. 
6. Work effectively as part of a collaborative team, communicating openly and supporting colleagues in a fast-paced environment. 
7. Demonstrate cultural humility and respect when engaging with individuals from diverse backgrounds and life experiences. 
8. Maintain accurate and timely documentation, including case notes and required data entry, to support program reporting and outcomes. 
9. Strong interpersonal skills and ability to work with diverse populations. 
10. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
11. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills. 
12. Ability to accept supervision, direction, and feedback with openness. 
13. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication. 

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 50 pounds, including guests' belongings.  
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Ability to safely climb stairs, ladders, and step stools. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.