Resource Coordinator

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

The Resource Coordinator is a vital member of our Global Resource Management department, responsible for supporting and managing resourcing activities across all technical practices. In this role, you will align talent availability with project demand, ensuring our global teams are optimized to deliver world-class digital solutions. You will serve as a central point of coordination, providing the insights and governance necessary to drive operational excellence across our international practices.

• Align proactive resourcing demand with global availability while coordinating with diverse managers to achieve uniform outcomes.
• Provide detailed analysis and insight on resource capacity versus project demand to generate high-quality Management Information (MI) for senior leadership. 
• Collaborate closely with the Vendor Management team to identify and fulfill upcoming sub-contracting requirements.
• Deliver guidance and governance on resource management processes to drive continuous improvement and operational efficiency.
• Partner with Talent Acquisition and Learning & Development teams to develop sustainable medium- and long-term resourcing strategies.
• Maximize the utilization and data integrity of the Professional Services Automation (PSA) platform, FinancialForce.
• Facilitate conflict resolution and mediation to solve complex staffing compromises that satisfy multiple stakeholders.
• Review resource forecasts and escalations to ensure accurate bookings and timely closure of resourcing requests.

• Proven experience in Resource Management or Project Management within a professional services environment.
• Strong analytical mindset with the ability to summarize complex data into actionable insights. 
• Excellent communication and influencing skills to manage stakeholders across an international organization.
• Hands-on experience with Resource Management software or PSA tools, ideally FinancialForce. 
• Technical proficiency in enterprise tools including MS Office, Google Workspace, JIRA, Confluence, and Slack. 
• Experience navigating and working within complex, global team structures. 
• Ability to maintain high standards of data accuracy and governance in a fast-paced setting.

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!