Hunton Services is seeking a highly organized and customer-focused HVAC Dispatcher to join our team. In this role, you’ll function as a key resource in coordinating field labor and materials, dispatching service technicians, managing billing, and overseeing contracts in assigned territories. This is a fast-paced, detail-oriented position that plays a vital role in ensuring superior service delivery and customer satisfaction.
Join an industry leader consistently recognized as a Top Workplace both locally and nationally!
What You’ll Do-
Serve as the central point of coordination for service requests, technician dispatch, resource planning, and contract management within your assigned area.
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Communicate with customers, sales engineers, and internal teams to gather and verify service requirements, warranty details, and job scopes.
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Schedule, assign, and dispatch technicians for maintenance, startup, time and material work, emergency calls, and quoted projects using our automated dispatch system (Wennsoft).
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Prepare service call slips, process service job estimates, and generate accurate documentation for billing and project tracking.
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Ensure field technicians have complete and accurate information to execute work efficiently and meet customer expectations.
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Review field documentation, vendor records, and customer feedback to support accurate invoicing, accounts payable, cost allocations, and service claims.
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Follow up proactively on open issues, customer concerns, or incomplete tasks to ensure resolution and maintain high service standards.
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Manage purchase orders and service tickets from initiation through completion and billing.
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Maintain a positive and professional attitude while handling a high volume of communication in a dynamic environment.
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Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously.
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Strong written and verbal communication skills, with a proactive approach to customer service.
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Ability to interpret and act on field service work orders, project scopes, and warranty documentation.
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Proficiency with dispatching software, fax/email platforms, and general office technology.
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Knowledge of HVAC systems or industry experience is a plus.
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A high degree of accuracy, attention to detail, and follow-through.
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Associate’s degree in a technical or business-related field required; Bachelor’s degree preferred.
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Prior experience in a scheduling, dispatch, or service coordination role within a technical or field service industry is highly desirable.
Be the engine behind exceptional field performance and customer satisfaction.
Apply today and grow your career with Hunton Services – where operational excellence meets opportunity.
Skills Required
- Associate's degree in a technical or business-related field
- Strong organizational and time management skills
- Strong written and verbal communication skills
- Ability to manage multiple tasks simultaneously
- Ability to interpret and act on field service work orders, project scopes, and warranty documentation
- Proficiency with dispatching software, fax and email platforms, and general office technology
- Accuracy, attention to detail, and follow-through
- Bachelor's degree
- Prior scheduling, dispatch, or service coordination experience in a technical or field service industry
- Knowledge of HVAC systems or industry experience
What We Do
Hunton Group is a Houston-based provider of energy-efficient HVAC systems and building-performance solutions. Its team emphasizes expert, reliable service and comprehensive support for high-performance buildings, helping customers address heating, ventilation, and air-conditioning needs. The company combines HVAC expertise with top-notch service and practical solutions intended to improve building performance and deliver dependable, energy-conscious outcomes for commercial and institutional customers.
