Resource Coordinator Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Resource Coordinator

A high profile position requiring the ability to interact with executives and staff at all levels, across many geographic locations. 

Essential Functions:

• Execute the scheduling function within the Consulting business unit which includes maintenance of an up-to-date schedule, staff allocation, and reporting.
• Enter open client needs into Retain, our staffing database.
• Enter individual’s scheduled time into Retain.
• Maximize  the utilization of our people based on their skills and career development goals while meeting the needs of our clients and our business objectives.
• Report on and analyze resource productivity compared to scheduled time.
• Collaborate with Lead Resource Manager to provide continual analysis to ensure maximum utilization of employees.
• Assist with ad hoc reporting and quality assurance process for standard weekly and monthly reports.
• Review the variance in forecasting and productivity with Operating Executive, Lead Resource Manager and Competency Center / Product Solution leaders as necessary.
• Headcount analysis/needs assessment.
• Review schedules to identify immediate capacity.  Significant capacity to be elevated immediately to RM.
• Identify hours that are outliers and follow up to make sure they are correct (ie.  70 hours scheduled in a week outside of busy season)
• Work to fill needs with resource that has the correct skill set and availability
• Work through full client lists, looking at schedules from last year and making sure work is scheduled for current year and noting variances.

Qualifications:

• B.S. or B.A
• Minimum 2 years experience in public accounting, consulting or other professionals services organization in either a capacity/scheduling or client service role
• Prior experience in a scheduler role for a public accounting firm preferred
• Ability to be self motivated
• General understanding of Information Technology terminology, Operating Systems and Technical platforms is preferred.  
• Strong communication skills; ability to interact with a wide range of professionals
• Experience with customer relationship management
• Strong leadership skills, as well as being a “team player” and flexible.
• Strong organizational, time management and logical thinking skills; ability to multi-task
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• Demonstrated ability to develop professional and respectful relationships with people at all levels across multiple groups at a business unit and firm level
• Ability to establish credibility and be decisive, but able to recognize and support the partnership’s preferences and priorities.
• Proficiency in planning written and verbal communications.
• Results and profit-oriented with the ability to balance other business considerations; capacity for rendering objective business decisions.
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel, web based applications, etc.).

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.