Hunton Services, a division of the Hunton Group (www.huntongroup.com), is seeking an organized Dispatcher Assistant to join our team. In this role, you will help facilitate the primary Dispatcher with dispatching, invoicing, scheduling, and other administrative tasks to support the business needs. This position reports directly to the Director of Industrial Services and is located in zip code 77087.
Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!
Responsibilities
- Respond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.
- Route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.
- Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.
- Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with Service Project Manager, Field Service Supervisor or Technician.
- Process service claims including concessions, Ship Product Defects, retrofit and labor warranties, purchase orders
- Coordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training and other directed activities.
- Ensure that all calls are properly entered in the dispatch software system.
- Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
- Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves, and billing are completed on time.
- Responsible for the creation, completion, and invoicing of all purchase orders and service tickets.
- Proactively follow up with customers, field representatives, and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
- Maintain a positive attitude and communicate professionally to all customer inquiries, including but not limited to customer complaints, redirecting field representatives, and a fast-paced, changing environment.
Qualifications
- Must possess excellent organizational, communication, and customer service skills
- Must be able to interpret field service work orders to determine and implement appropriate course of action
- Ability to use computer-aided dispatch, fax software, scanner, e-mail
- HVAC knowledge is a plus
Requirements
- Must have an Associate's degree in technical or business related field
- Minimum 3-5 years' experience is a plus
Skills Required
- Associate degree in a technical or business-related field
- Excellent organizational, communication, and customer service skills
- Ability to interpret field service work orders and determine appropriate action
- Ability to use computer-aided dispatch, fax software, scanners, and email
- Three to five years of relevant experience
- HVAC knowledge
What We Do
HTI Ltd, operating as HuntonTrane within the Hunton Group, is a commercial and industrial HVAC solutions provider. It supplies Trane HVAC equipment and ancillary products, delivers building-systems automation and integration, and provides HVAC equipment service. Its offerings support contractors, engineers, building owners, and major construction or renovation projects, with a focus on improving indoor environments, energy efficiency, and building performance.
