Resiliency and Observability - Lead Software Engineer

Job Description
Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Lead Software Engineer at JPMorgan Chase within the Branch Workplace Technology product team, you will be at the forefront of Site reliability engineering and Application development. We're looking for someone who is passionate about solving business problems through engineering excellence and innovation. In this fast-paced environment, we'll challenge you to provide solutions and recommendations for technology-related bottlenecks and complex problems in enterprise system architecture, reliability, scalability, security, and performance. You'll have the opportunity to work with various stakeholders from multiple products to analyze, pilot and certify technology solutions for Chase branches, ranging from web/mobile applications to AI-promoten digital experiences.
Job responsibilities

• Identity bottlenecks in application/infrastructure and drive issue solutions with recommendations leveraging different data points and observability metrics focusing on enterprise system architecture, reliability, scalability, performance, security, toil reduction, and other SRE best practices
• Build resilient and performant solutions using programming language such as (Android, Python, etc.)
• Proficiently apply e2e observability solution such as white and black box monitoring, SLO alerting, and telemetry collection leveraging tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Manage Application deployments with automation and standard deployment patterns (e.g., Terraform, Spinnaker, Blue Green etc.)
• Operate with common Cloud platforms (AWS, Azure etc.), patterns and services (AWS certification preferred)
• Solve problems with advanced knowledge on Application design and its impact on availability, Resilience and Performance of the applications
• Drive improvements using advanced insights from Application performance monitoring for response time, Throughput, Network utilization, CPU utilization and Memory utilization
• Use advanced understanding of system runtime environments to drive KPIs like: load tolerance, responsiveness, availability, SLAs/SLOs, RTO/RPO
• Forecast Application capacity and drive improvements in application efficiency and availability

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• 5+ years' experience in software engineering with focus on Site Reliability, Observability, Performance and Application Resiliency
• Prior experience with Mobile platforms, Android development
• Operational knowledge of all phases of modern agile software lifecycle, and good awareness of the software security best practices
• Ability to work in and across large, collaborative teams to achieve organizational goals
• Strong interest in investigating technological deficiencies and identifying ways to improve existing solutions
• Prior experience in financials industry and/or branch operation
• Strong communication skills, passion for improving customer experience

Preferred qualifications, capabilities, and skills

• Practical cloud native experience
• Exceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship building

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.