Resilience Analyst

This role supports Capita’s organisational resilience programmes and associated tooling, with a primary focus on the Business Continuity Management System (BCMS) tool, C2 (Continuity2). The postholder will provide day-to-day system administration, management information (MI) reporting, and flexible support across the wider resilience team to help deliver key programmes of work.

Job title:

Resilience Analyst

Job Description:

• Support the Head of Resilience with programme activities with tooling (Continuity2) and ensuring day-to-day tasks are completed
• Build and maintain strong relationships with the business and support them with their requirements
• Support the Group Business Resilience (GBR) Programme of Work (PoW) initiatives with support on Microsoft tools e.g. MS Forms
• Support the implementation and management of suppliers.
• Provide reporting to Heads of Resilience and Business Resilience team as required
• Provide support and advice to Divisional SMEs and Business Units as required – primarily on C2
• Identifying and escalating risks and issues to the Group Resilience Director or Head of Business Resilience
• Support the development and Implementation of the standards, tooling and programme of work – alignment to best practice and industry standards
• Liaising and coordination with a wide range of stakeholders across Capita e.g. supplier teams, technology, property.

Professional know how:

Academic:

• Degree or diploma in Business Continuity, Risk Management, IT, or related field (preferred).

Experience: 

• Exposure in Business Resilience, Risk, or Continuity.

Knowledge (what must I know):

• Basic knowledge of risk management
• Willingness to develop resilience and risk knowledge
• Proven ability to building relationships – being able to both support and challenge senior business leaders
• Experience working with customer focused service organisations.

Skills and Abilities (what must I be able to do / display):

• Strong and effective written and verbal communication skills ​
• Supportive, collaborative and organised
• PC user knowledge

Management/Supervisory Responsibility:

This position has no management responsibility.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Ad to expire - 31 March 26

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent