Ready to make a
difference for customers, colleagues and your career? Do you want a future
worth getting excited about? This is the place to be. We have an exciting
opportunity for an experienced Reservations Executive to join the team at our Premier
Inn Dubai.
Premier Inn is
a British hotel chain and the UK's largest hotel brand with more than 750
hotels. Premier Inn hotels in the UAE operate under a strategic partnership
between Emirates Group and Britain’s leading hospitality firm Whitbread PLC,
established to develop the Premier Inn brand throughout the region. At Premier
Inn we make everyday experiences special for millions of customers and create
excellent career opportunities for people like you. Currently we have 7 hotels in the Middle East and an exciting pipe line of new hotels opening in the
foreseeable future. We hold many coveted people and brand industry awards, and
we want you to help us add another award to our trophy cabinet!
Requirements
Your day-to-day work:
- Provide exceptional customer services in
accordance with the brand standards.
- Effectively and professionally manage all
reservations for customers.
- Support the Contact Centre by managing
corporate bookings during off hours.
- Generate good Sales Leads for the company to
acquire new customers.
- Ensure that the system and booking
documentation is accurate and up to date.
- Be a brand ambassador and follow and maintain
the Company’s Quality & Compliance Standards.
- Be able to configure rates in Opera PMS
system based on all signed contracts.
What are we looking for?
Education and Experience:
- You will be likely to have a minimum of one
year experience in the Reservation department of a branded hotel.
- High School Diploma preferred.
- Advanced English language.
- Second language is an asset.
Skills and Competencies:
- Possess guest service skills and excellent
communication skill.
- Detailed & Customer service orientated.
- Ability to work independently and as part of
a team.
- Must be able to handle a multitude of tasks in
an intense, ever-changing environment while remaining calm, collective and
accurate.
- Able to type 25 words per minute.
- Computer literacy in Windows, MS Office
Suite, CRS systems is an added advantage.
- Opera PMS is an advantage.
Benefits
What we offer
At Premier Inn,
you will have a competitive benefits package, rewards and recognition. You will
have opportunities to develop and grow. The chance to build yourself a long and
varied career doing something you really love.
At Premier Inn,
we know the importance of creating a culture which brings the experience to
life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.
We want Premier
Inn to be a place where people’s skills and careers grow as fast as we do. A
place where everyone has the opportunities to develop and achieve their dreams.
We put emphasis on a ‘promote from within’ culture and continuously strive to
create a supportive and engaging environment in which our team can thrive and
deliver.
If this sounds
like you and you are ready to work in an environment that values your work and
rewards you fairly then please click on the apply button below.
Skills Required
- At least one year of experience in the reservations department of a branded hotel
- High School Diploma
- Advanced English language proficiency
- Second language
- Guest service and excellent communication skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks in an intense, changing environment while remaining calm and accurate
- Typing speed of 25 words per minute
- Computer literacy in Windows, MS Office Suite, and CRS systems
- Opera PMS experience
What We Do
Premier Inn Hotels is a British limited-service hotel chain and a subsidiary of Whitbread. Established by Whitbread as Travel Inn in 1987, it provides accommodation for travelers through a broad network serving the United Kingdom, Ireland, Germany, Austria, the United Arab Emirates, and Qatar. The brand also supports business stays with meeting rooms, parking at many locations, and hybrid-working amenities.
