Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Reservations Project Manager is responsible for bringing to life high-impact initiatives across the Reservations lifecycle and Guest Journey. This role partners cross-functionally with Reservations Operations, IT, Product, Marketing, Finance, Trade Sales, and external vendors to deliver complex initiatives on time, within scope, and aligned to the overall guest experience strategy.
This role serves as a single point of orchestration, ensuring initiatives move seamlessly from concept to execution while proactively identifying risks, dependencies, and operational impacts across global teams. The ideal candidate is highly organized, comfortable operating in ambiguity, and skilled at balancing speed, quality, change management and stakeholder alignment.
Essential Functions- Lead end-to-end project management for Reservations initiatives spanning pre-booking, booking, and post-booking guest journeys, ensuring alignment with business priorities and guest experience standards.
- Translate high-level business objectives into clear project plans, timelines, milestones, and success metrics.
- Drive execution across multiple workstreams and geographies with global teams.
- Ensure projects are delivered on time, within scope, and with minimal disruption to live reservations environments.
- Facilitate cross-functional working sessions to align on scope, requirements, dependencies, and sequencing.
- Serve as the central point of communication across all stakeholders, ensuring clarity and accountability.
- Support technical teams by translating operational needs into actionable requirements and business context.
- Monitor system-related risks, dependencies, testing cycles, and release readiness.
- Support management efforts by coordinating readiness activities, communications, and training needs.
- Maintain project governance artifacts, including status reports, RACI frameworks, timelines, and executive summaries.
- Ensure alignment with broader enterprise initiatives and avoid duplication or conflicting priorities.
- Apply lessons learned to improve project execution and stakeholder experience continuously.
- Support the standardization of project management practices within Reservations.
Education
- Bachelor’s degree in business administration, Operations Management, Information Systems, Hospitality Management, or a related field; or equivalent practical experience delivering cross-functional, technology-enabled initiatives
- PMP, Agile, or equivalent project management certification a plus
Skills & Experience
- 5+ years of experience in project or program management, preferably within reservations, travel, hospitality, or service-based environments
- Proven experience managing cross-functional, technology-enabled initiatives
- Strong understanding of project management fundamentals (scope, timeline, risk, dependencies, stakeholder management)
- Experience partnering with IT and technology teams on system enhancements or implementations
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders
- Highly organized, detail-oriented, and comfortable managing multiple initiatives simultaneously
- Experience supporting global or multi-regional teams, particularly across the U.S. and Europe
- Familiarity with reservations systems, CRM platforms, or contact-center technology
- Experience operating in fast-paced, evolving environments with competing priorities
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
