Reservationist

Join the Team at Montana's Premier Luxury Ranch Resort! 

About Paws Up Montana: 

Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. 

Position: 

Paws Up is seeking a Reservationist to add to our team. The role of the Reservationist is to sell the amenities that Paws Up offers and convert inquiries into booking while assisting in cultivating a fulfilling and memorable guest experience.

This position follows a hybrid work schedule. Team members are expected to work two days per week on property, with the remaining workdays eligible to be performed remotely. 

The Primary Functions are:  

• Present a professional and courteous demeanor on the phone, in person, on the Live Chat and through email; Email correspondence is handled with proper grammar. 
• Respond to emails, phone calls, and inquiries promptly.
  
• Ensure all resort and reservation information is accurately communicated to the guest.
• Maintain up-to-date awareness of Resort information and amenities.
• Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve. 
• Enter booking information accurately into the Resort system and update as needed.
• Maintain a clean and clear work environment while staying organized and efficient.
• Ensure confidentiality of guests before and throughout their stay. 
• Maintain a high level of attention to detail at all times.
• Complete all Reservations tasks and projects as assigned. 
• Follow and complete daily department checklists.
• Assist management with reports or projects as needed.

Looking for Team Members with:

• High school diploma, GED or vocational training or job-related course work, preferred college degree
• 1+ years’ experience in a sales, reservations, administrative or customer service position
• Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day.
• Adaptable to high volume workload during peak seasons
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management
• Valid State Driver’s License with two years driving experience.

If you are passionate about extraordinary guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! 

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.