Researcher

About Care.com  

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.  

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.  

 What Your Days Will be Like:  

• The Care Researcher is responsible for researching, finding and contacting resources that support and assist our clients. The incumbent is tasked with locating the most appropriate community-based resources to match a client’s presenting need. Researchers contact these resources directly to assess the appropriateness of their services and to determine whether those resources will suit the presenting needs of their clients. Some areas of need in the Daily Needs discipline are alternative housing, financial assistance, mental health resources, home repairs, relocation, pet sitting and health & wellness. While this role is remote, a dedicated 8-hour work day is required.

 What You'll Be Working On:  

• Ensure the needs of Care’s members are being met by using a variety of tools (internal database and internet) to locate potential resources.
• Research, map, telephonically contact and pre-screen potential resources that meet client specific case requirements.
• Suggest and implement new research sources, tools, methodologies and analysis techniques and share this knowledge with peers.
• Ensure highest quality of client satisfaction by meeting the company standards for daily productivity and case work quality.
• Maintain timely, detailed and appropriate documentation regarding case research, case status, research process and results.
• Assist with special projects as requested.
• And any and all responsibilities as assigned by management.

  What You’ll Need to Succeed: 

• Bachelor’s or Associate's degree preferred.
• In lieu of degree, 1-2 years’ experience in appropriate field.
• Top notch researching and networking skills
• Ability to think out of the box
• Excellent written and oral communication
• Exceptional analytical, organizational and time management skills.
• Outstanding interpersonal skills
• Demonstrates high commitment to team members and needs of the team
• Strong attention to detail and adhere to call center metrics
• Excellent computer literacy and keyboarding skills.
• Advanced skills with MS applications
• Experience with CRM systems preferred.  

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $21.00

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).