Conduct tele-surveys, interviews, questionnaires, and other approved data collection activities in accordance with defined research methodologies.
Engage with survey respondents professionally to accurately capture responses and relevant information.
Review survey questionnaires and research requirements to ensure accurate understanding and execution of assigned surveys.
Conduct research and gather relevant information to support assigned research topics and survey initiatives.
Monitor survey progress aligned with agreed targets, timelines, response rates, and completion requirements.
Prepare and maintain regular survey progress reports, highlighting response rates, completion status, and key observations.
Review, validate, classify, and record collected survey data to ensure completeness, consistency, and readiness for analysis.
Identify data gaps, inconsistencies, or quality issues and coordinate necessary follow-up or corrections.
Provide support to survey interviewers on survey methodology, questionnaires, processes, and data collection requirements, as required.
Maintain appropriate records and documentation relating to survey activities, respondent information, data collection, and project progress.
Perform any additional project, task or activities assigned/delegated by the Line Manager.
- Bachelor’s degree in business, Marketing, or any other related field.
3–4 years of relevant experience in telesurvey, telemarketing, customer service, or call centre operations.
Good experience in telesurvey, market research, sales, or customer-facing roles is preferred.
Knowledge of survey tools, CATI (Computer-Assisted Telephone Interviewing) systems, and related data collection platforms.
Basic understanding of market research principles, survey methodologies, and structured data collection practices.
Demonstrated ability to accurately capture, record, validate, and maintain survey data, while ensuring respondent confidentiality.
Comfortable working with survey quotas, scripts, structured questionnaires, and defined research protocols, with an ability to quickly learn and adapt to new survey tools, systems, processes, and research requirements.
Skills Required
- Bachelor's degree in business, marketing, or a related field
- 3-4 years of relevant experience in telesurvey, telemarketing, customer service, or call center operations
- Experience in telesurvey, market research, sales, or customer-facing roles
- Knowledge of survey tools, CATI systems, and related data collection platforms
- Basic understanding of market research principles, survey methodologies, and structured data collection practices
- Ability to accurately capture, record, validate, and maintain survey data while ensuring respondent confidentiality
- Ability to work with survey quotas, scripts, structured questionnaires, and defined research protocols
- Ability to learn and adapt to new survey tools, systems, processes, and research requirements
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
