Research Operations Specialist

Accelerate the impact of research at Atlassian: Power high-quality insights, scale operational craft excellence and enable teams to make better product decisions faster.
Your Team
Join Atlassian's Research Operations team, a collaborative and forward-thinking group dedicated to powering deeper user understanding and better product outcomes through operational excellence, AI-led analysis solutions and strengthening customer understanding in business decisions. Reporting to the Business Portfolio and Research Operations Manager, you will work alongside other specialists and partner closely with Design, Product, Data and Insights and governance teams including Privacy, Procurement, Legal and Finance.
Our culture values curiosity, continuous improvement and inclusivity. We are distributed-first, flexible in where we work and united by our mission to unleash the potential of every team.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
What You Will Do

• Accelerate speed to insight: Implement automation, scalable systems and AI-enabled tooling to help teams deliver faster, higher-quality research outcomes.
• Optimise participant operations: Manage and refine participant panel recruitment, logistics and governance to ensure efficient, ethical and compliant access to research participants.
• Evolve research tech stack: Maintain and optimise our modular, AI-led research technology ecosystem, overseeing vendor relationships, tooling budgets and process automation.
• Enable research maturity: Design and deliver enablement programs such as toolkits, onboarding, knowledge bases, and office hours that uplift research skills and empower Atlassians to confidently engage in research.
• Enhance customer connection: Operate and improve customer connection programs that support lightweight, rapid feedback cycles across the business.
• Standardise and automate operations: Standardise and streamline documentation, reporting practices and repeatable processes to ensure clarity, scalability and efficiency.
• Amplify research influence: Contribute to communications that increase visibility and impact of insights, including centralised repositories, synthesis and storytelling that drive strategic influence.
• Measure and improve impact: Track productivity, efficiency and tooling performance through defined metrics, using results to inform continuous improvement.
• Champion safe and ethical practice: Uphold trusted, standardised and compliant research practices in collaboration with Privacy, Legal and other governance teams.

Your Background
Research Operations and Technical Expertise

• 2+ years hands-on experience in research operations, including participant recruitment, audience and sample management, vendor and budget management, research tooling or capability development in a software or technology environment.
• Demonstrated experience leveraging AI-enabled tools or automation to improve research operations, drive efficiency or scale impact.
• Experience driving operational process improvements and/or innovations in complex or enterprise-level environments.
• Familiarity with research enablement, knowledge management, and supporting scalable, self-serve operational models.

Influence and Communication

• Strong communication skills with experience crafting messages that influence decisions, drive alignment and amplify the impact of research.
• Ability to use data and metrics to demonstrate operational value and improvements.

Business and Collaboration Skills

• Solid business acumen, able to connect operational work to organisational priorities and outcomes and make data-informed decisions.
• Skilled at building trusted partnerships with cross-functional teams.

Mindset and Growth

• Growth mindset: adaptable, curious, eager to learn and committed to contributing to a collaborative and inclusive environment.

Nice to have, but not essential

• SQL or data analysis experience, for example writing simple queries, cleaning and joining datasets, and building lightweight reports in Google Sheets or Tableau to track cycle time, show rate and cost per recruit.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $121,500 - $158,625
Zone B: $109,800 - $143,350
Zone C: $101,700 - $132,775
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .