At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Research Manager
Why We Have This Role
In this individual contributor role, you will be part of the growing Qualtrics market research community, working directly with some of the world’s top minds to elevate their research efforts. As a Research Manager, you will play a critical role in managing and growing strategic accounts, ensuring that our clients receive exceptional service and impactful research solutions that drive their success.
While this position does not involve directly managing a team, you will have the opportunity to mentor junior analysts. By sharing your insights and expertise, you will help cultivate their skills in market research methodologies and client engagement strategies, fostering their professional growth while contributing to our overall team effectiveness.
Your focus on delivering exceptional results and nurturing client relationships will be essential as you navigate the lifecycle of impactful research projects for our strategically important clients, driving both account growth and client satisfaction.
How You’ll Find Success
- Establishing and maintaining trusting relationships with clients, where they seek your thought-leadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently, with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
How You’ll Grow
- Opportunity to expand your project management skills, gain in-depth knowledge of research methodologies, and enhance your leadership abilities.
- Structured Promotion Process
- Career Action Planning with Manager
- Q-mobility
Things You’ll Do
- Work with clients to define and document stakeholder’s business requirements, understand key business challenges, and develop the customer’s vision into a value-based solution.
- Create and execute goal-driven account/program plans and provide direct oversight of assigned accounts. This includes setting clear project & timeline expectations with clients, managing support assignment, identifying risks & issues, and overseeing execution throughout all stages of projects.
- Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
- Mentor junior research staff, fostering their growth and development.
What We’re Looking For On Your Resume
- A minimum of 5-7 years within the custom Market Research industry
- Research experience with a wide array of product, services, brand, and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel, PowerPoint) and Google suite (Sheets, Slides)
- Bachelor's or advanced degree in business, mathematics, or the sciences.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- A proactive and results-oriented mindset with a strong attention to detail
- Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to both technical and non-technical audiences
What You Should Know About This Team
- The research services team at Qualtrics is a dynamic and client-focused group of experts dedicated to helping our diverse clientele achieve their research objectives.
- We partner with organizations across various industries, leveraging the power of the Qualtrics platform and advanced research methodologies to deliver actionable insights and drive strategic decision-making.
- We pride ourselves on our collaborative spirit, intellectual curiosity, and commitment to providing exceptional value to our clients.
Our Team’s Favorite Perks and Benefits
- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program: $1,500 for an experience of your choosing (eligible after a year)
- Creative office design fostering innovation and collaboration
- Comprehensive benefits package (medical, dental, vision, life insurance, etc.)
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit https://www.qualtrics.com/careers/us/en/us-benefits.
What the Team is Saying
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
