Operations Manager - Research Services

Your future team
We are looking for an Operations Manager to lead the Research Operations team. In this role, you will report into the Research Services Manager and lead a team of operations specialists all aiming to deliver a better time to insight for our researchers and our customers. You will have end to end accountability for delivery of high quality research services, including research participant recruitment, vendor and budget management, insights knowledge management, research learning and development services and more. You will partner with other Data and Insights teams and multiple teams across the company.
Atlassian's mission is to unleash the potential of teams all over the world. You will lead the efficient operations for scaling research services that not only inform our ultimate mission but feed the design, strategy and development of our products and platforms. You will join a smart, passionate team who work together to improve our research craft and help Atlassian build better experiences for our customers.

• Report to a Senior Research Manager and define the operational strategy for improving and scaling efficient, compliant research services for all Atlassians.
• Lead and develop a high-performing team of operations specialists.
• Develop key strategic support relationships with Data & Insights teams (CoEs), third party vendors and internal customers (Privacy, Procurement, Legal, Finance) to understand and implement service delivery best practices.
• Partner with teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business.
• Manage the quality of services provided to the organisation, including definition of success, measurement and performance tracking, informing continuous service delivery improvement strategies.
• Provide operations thought leadership and help develop business-oriented research services.

• You will bring 8+ years hands-on experience leading operational process improvements in complex or enterprise-level software environments.
• You will have 2+ years of experience managing teams of 4 or more.
• We will look for proven experience influencing service delivery outcomes and driving measurable and successful change across organisational boundaries through clear and compelling communication of operational strategy and metrics.
• You will be comfortable with structuring and coaching others to work through open-ended business questions through operations.
• You will have experience building trusted advisor relationships with senior business partners.

It's great but not required if you have

• Expertise in research operations, including participant recruitment, vendor and budget management, knowledge management and research capability development to drive business outcomes that are measurable and impactful.