In this role, you will be part of the growing Qualtrics market research community that helps some of the world’s top minds take their research to the next level. You'll be challenged in partnership with a Research Manager to come up with new and creative solutions to our clients’ most difficult research needs.
The Research Analyst plays a key role during the all or part of the lifecycle of impactful research projects for strategically important clients.
How You'll Find Success- Establishing and maintaining trusting relationships with clients, where they seek your thought-leadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently, with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
- Opportunity to expand your project management skills, gain in-depth knowledge of research methodologies, and enhance your leadership abilities.
- Structured Promotion Process
- Career Action Planning with Manager
- Work with clients to define and document stakeholder’s business requirements, understand key business challenges, and develop the customer’s vision into a value-based solution.
- Create and execute goal-driven account/program plans and provide direct oversight of assigned account portfolio. This includes setting clear project & timeline expectations with clients, managing support assignment, identifying risks & issues, and overseeing execution throughout all stages of projects.
- Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
- A minimum of 1 year within the custom Market Research industry
- Research experience with a wide array of product, services, brand, and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel, PowerPoint) and Google suite (Sheets, Slides)
- Bachelor's or advanced degree in business, mathematics, or the sciences.
- Comfortable in a fast-pace, unstructured, and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Proficiency in English (written & oral)
Our Edge Research Services team is a collaborative and supportive group of professionals dedicated to delivering high-quality results to our clients. We foster a culture of open communication, innovation, and knowledge sharing. You will have the opportunity to work closely with subject matter experts and contribute to groundbreaking research initiatives.
Our Team's Favorite Perks And Benefits- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program: $1,500 for an experience of your choosing (eligible after a year)
- Creative office design fostering innovation and collaboration
- Comprehensive benefits package (medical, dental, vision, life insurance, etc.)
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What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
