At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Role
As a member of the Professional Services team within our Insights Business Unit, you will lead the delivery of bespoke research projects designed to help our clients understand their brands, consumers, and industries — and take action with this knowledge. In this role, you will oversee operations for one of our key Insights accounts, delivering exceptional service while acting as a strategic consultant. You’ll identify opportunities to leverage digital consumer intelligence to generate impactful business insights.
Key Responsibilities & Expectations
Oversee service engagements with clients, managing the development, execution, and delivery of custom research projects, and serving as a strategic advisor within the Consumer Intelligence and Social Media space.
Effectively manage stakeholders and project teams of analysts, collaborating closely on deliverables and client relationships, and overseeing projects.
Represent Professional Services as a primary point of contact for the account and ensure project delivery is on time and on target.
Undertake complex data analysis to provide insights answering client business questions.
Create client deliverables and review analyst work for substance, accuracy, and language quality while offering constructive feedback to support continuous improvement.
Support and review commercial scoping to ensure quality pricing, discovery, and delivery.
Contribute to client-facing meetings and present research results to internal and external audiences.
Help develop new methodologies, delivery mechanisms, visualizations, external data integrations, and tools to deliver premier research capabilities.
Gain an understanding of the full range of Brandwatch products.
Stay up to date on industry trends and broader research developments.
Support the upskilling and development of team members.
Travel might be required for some clients, but it’s not the norm.
What Are We Looking For?
Excellent German and English language skills, written and verbal
Bachelor’s or Master’s degree in Journalism, Communications, Media/Public Relations, Business, Sociology, Psychology, or a related field
5+ years of research and consultancy experience with exposure to consumer insights and social media research
Ability to create compelling narratives and innovative data visualizations in report deliverables
Highly experienced with state-of-the-art social listening / monitoring / analytics tools, ideally Brandwatch or similar
Willingness and capacity to coach more junior team members
Superb business writing, communication, and presentation skills
Excellent organizational and project management skills
Technical aptitude for learning new software and conducting both quantitative and qualitative analyses
Strong competency in Excel (including formulas, pivot tables & charting), Word, and PowerPoint
What You Will Get
Capital-forming benefits and a pension fund
Flexible working hours and mobile work
Commuter card subsidy
Subsidy for our partner EGYM Wellpass to access 7,500 premium fitness and wellness options
New and modern office in Gateway Gardens, Frankfurt
Professional development in a modern and globally leading company
Insights into the international media landscape
A dynamic global team
Work independently and self-driven in an innovative environment
Value-driven culture and team-oriented working
Work from abroad for a determined timeframe
#LI-FR1 #LI-Hybrid
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Top Skills
What We Do
Brandwatch is the world’s leading digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media.
It is the perfect platform to make sense of your consumers, their needs, wants, and interests.
With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, our historical archive includes over a trillion conversations, with 501 million new ones added every day.
Our platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.
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