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About This Role:
The Research Associate is part of Forrester’s Consumer & Digital Services research organization and works with a team of analysts to equip CX, B2C, and Digital leaders and business professionals in evolving their initiatives and strategy through primary research, technology and business analysis, actionable reports, and client advisory. Clients work with Forrester to inform and accelerate their strategic decisions, understand software market trends, and compare their strategy with industry best practices.
The Research Associate plays a key role supporting the team’s analysts to produce high-quality reports, presentations, and client advisory materials. The successful candidate will report to a research operations manager and will support four analysts.
Job Description:
- Manage research projects by working with assigned analysts, formulating a project plan, establishing a check-in process, coordinating research, and managing schedule.
- Assist analysts with primary and secondary research for published reports, including qualitative interviews, online surveys, quantitative analysis, and internal and third-party data.
- Support analyst presentations with well-formatted charts, appropriate callouts, meaningful titles, and a slide sequence that tells a story.
- Maintain the report production schedule, from inception through publication.
- Conduct quantitative work with Forrester’s datasets.
- Assist in collecting and analyzing team performance metrics through data dashboards.
- Coordinate the use of social media platforms (e.g., blogs, Twitter, and online community) in the research and publishing process.
- Provide exceptional client engagement support for analysts during client guidance sessions, helping to prepare for sessions and capturing notes and action items.
Job Requirements:
- A BA/BS degree with a strong academic record. All undergraduate majors are welcome to apply; any quantitative or statistics interest is a major plus.
- One to two years of varied undergraduate or postgraduate work experience.
- A working knowledge of word processing and spreadsheet software.
- Excellent project management and organizational skills.
- Interest in consumer marketing or industry specific knowledge of retail, financial services, or healthcare is a plus.
- The ability to write precisely, logically, and professionally.
- Attention to detail and the ability to build reusable resources such as survey questions and formatted data outputs.
- Willingness to actively engage intellectually with colleagues, including more senior colleagues such as analysts.
- Enthusiasm to learn about technology and its impact on business and society.
- The ability to multitask and work independently with a team under tight deadlines.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $53,000 - $87,000
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We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Benefits at a Glance
Benefits at a Glance - Cambridge
Skills Required
- BA or BS degree with a strong academic record
- One to two years of varied undergraduate or postgraduate work experience
- Working knowledge of word processing and spreadsheet software
- Excellent project management and organizational skills
- Ability to write precisely, logically, and professionally
- Strong attention to detail
- Ability to build reusable resources such as survey questions and formatted data outputs
- Willingness to engage intellectually with colleagues, including senior analysts
- Ability to multitask and work independently and with a team under tight deadlines
- Interest in consumer marketing or industry knowledge of retail, financial services, or healthcare
- Quantitative or statistics interest
- Enthusiasm to learn about technology and its impact on business and society
Forrester Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Forrester and has not been reviewed or approved by Forrester.
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Healthcare Strength — Health, dental, and vision coverage are characterized as robust and reasonably priced, with supportive resources like mental‑health/EAP programs available. Offerings align to a comprehensive, high‑quality healthcare posture.
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Leave & Time Off Breadth — Standard PTO, paid holidays, volunteer time, and parental leave are described as meeting or exceeding baseline expectations. Hybrid and remote flexibility further reinforce work‑life balance.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a discounted look‑back structure provides accessible ownership opportunities beyond base pay. This program is highlighted alongside core benefits as a meaningful component of total rewards.
Forrester Insights
What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
