*Full time positions must have the ability to commit to 40 hours per week.
Revenue & Performance Drive
Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
The Luxury Experience
Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
Operational Agility
Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.
Minimum Requirements:
1+ year of experience working in a metrics-based retail sales environment.
Proven track record of meeting and exceeding individual sales goals and KPIs.
A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
A positive, professional demeanor with the ability to represent a luxury brand with integrity.
Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
Receptiveness to feedback and a commitment to continuous professional growth.
Preferred Requirements:
Luxury retail experience
FULL TIME BENEFITS
Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- Ability to commit to 40 hours per week (for full-time roles)
- 1+ year of experience in a metrics-based retail sales environment
- Proven track record of meeting and exceeding individual sales goals and KPIs
- Self-motivation and proactive daily client outreach to grow a personal book of business
- Positive, professional demeanor and ability to represent a luxury brand with integrity
- Exceptional attention to detail and strong organizational skills to manage high client volume
- Proficiency or ability to quickly become proficient in Salesforce, Google Suite, and Mac iOS
- Flexibility to work evenings, weekends, and holidays as business needs require
- Receptiveness to feedback and commitment to continuous professional growth
- Occasional ability to lift and/or move up to 10 pounds
- Luxury retail experience
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options along with six free therapy sessions, and company HSA contributions for high‑deductible plans.
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Parental & Family Support — Family-building support includes inclusive fertility coverage with a high lifetime maximum and up to 10 weeks of paid parental leave plus additional disability pay for birthing parents.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 15% discount is available to both full‑ and part‑time employees, expanding total compensation beyond base pay.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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