*Full time positions must have the ability to commit to 40 hours per week.What You Get To Do Every Day
Drive sales through client engagement, suggestive selling, and sharing product knowledge
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate clients on The RealReal’s mission of sustainable fashion and business structure
Build brand loyalty by delivering a best in class customer experience
Outreach daily to existing customers to drive traffic into your retail store
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned
Minimum Requirements:
1+ year of experience working in retail sales
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Genuine passion and enthusiasm for the customer experience
Proven ability to excel in a metrics-based sales environment
Self-motivation and a drive to achieve results
Exceptional attention to detail and organization skills
Adaptability and openness to change
Receptiveness to feedback to improve performance
Ability to quickly learn and master new technological tools
Preferred Requirements:
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
FULL TIME BENEFITS
Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- 1+ year of experience working in retail sales
- Positive, friendly demeanor representing the brand with professionalism
- Genuine passion and enthusiasm for the customer experience
- Proven ability to excel in a metrics-based sales environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Adaptability and openness to change
- Receptiveness to feedback to improve performance
- Ability to quickly learn and master new technological tools
- Previous luxury/consignment retail experience
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options along with six free therapy sessions, and company HSA contributions for high‑deductible plans.
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Parental & Family Support — Family-building support includes inclusive fertility coverage with a high lifetime maximum and up to 10 weeks of paid parental leave plus additional disability pay for birthing parents.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 15% discount is available to both full‑ and part‑time employees, expanding total compensation beyond base pay.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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