Representative, Product Support

| Heredia, Heredia, CRI
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Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

Someone who will contribute to the development of the department’s plans (and company strategy) by serving as the customer’s advocate: your unique insight into the challenges faced by our clients will help shape Tebra’s product and processes.  We love to nurture our representatives so that commitment and growth within our department can be encouraged. You will have the opportunity to advance your Support career in a fast changing and growing industry.

Your Area of Focus

  • Provide outstanding customer support to our clients with their Tebra products and services and troubleshoot their technical difficulties
  • Assist clients with navigating through our platform and provide customer support through inbound calls and emails
  • Resolve client’s issues and questions while working closely with our internal team and external partners
  • Provide a positive image for Tebra to customers by cheerfully assisting customers with problems.
  • Provide training to empower customers to use Tebra to improve their operations as well as becoming a subject matter expert on or software
  • Act as a key team member in our growing company and work closely with people throughout the company
  • Help improve Tebra’s product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
  • We’ll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about Tebra for the first time). You’ll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to learn about both Tebra and the Medical Billing industry- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients

Your Professional Qualifications

  • Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
  • High School Diploma.
  • 2+ years answering inbound phone calls and resolving technical software problems.
  • Bonus points for having knowledge in using Salesforce, Shortel, Confluence
  • A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.
  • Ability to be a critical resource to assist customers by answering phone calls and responding to emails in a timely, friendly and informative way.
  • Amazing telephone presence and LOVE of talking on the phone. Yes, love since this is where you will spend the majority of your day.
  • Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too.
  • Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
  • Open to learning new things.
  • Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you.
  • Experience in a software company. Or healthcare. Or health insurance (Nice to have)

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.


#LI-EH1 #LI-Hybrid

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Angular.JSFrameworks

An Insider's view of Tebra

What’s the vibe like in the office?

The office vibe is unreal. We have a culture that promotes hard work, all while celebrating the wins along the way. Our team is composed of individuals who are constantly looking to help each other grow and succeed in their current roles. You know you’re working somewhere special when every single day you’re excited to wake up and go to work!

Davion

Rowles

What projects are you most excited about?

I enjoy challenging projects that provide unique learning opportunities and have a positive impact on our customers. Working on these types of projects alongside my talented teammates is rewarding and allows me to grow as an engineer. I’m incredibly proud of the features and tools we’ve built for our amazing customers over the past few years.

Kit

Johnston

How does the company support your career growth?

I feel that there is a distinct path for me, and that by achieving goals and metrics I will be able to continue to find success in growing my career. My manager encouraged me to expand the scope of my role as much as possible and I was promoted quickly. Here at Tebra, there is a clear mentality of learning and growing as much as you can.

Faizan

Razak

What are Tebra Perks + Benefits

Tebra Benefits Overview

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Tebra hosts a monthly all-hands meeting to give company updates and drive connection.
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Some meals provided
Onsite office parking
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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