Job Description:
Role Summary/Purpose: Customer Service Representative -
To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction
Essential Responsibilities:
- Service calls from Customers based out of US
- Solve queries and concerns on the call
- Arrange for Services required by the Customers
- Provide Customer with Product and Services information
- Follow up on Customers inquires and resolve
- Recognize, document and alert the Supervisor of trends in Customers calls
- Recommend Process Improvements.
Qualifications/Requirements:
- Freshers / Experienced External Candidates can be considered. (0 to 9months)
- Education qualification: Minimum Graduation in any discipline (2020 to 2025 passed outs only)
- Should have Customer Centric Attitude.
- Excellent English Language Communication Skills.
- Working Knowledge of Computers.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
- Should be Open to Change.
Grade/Level: 04
Job Family Group:
Customer Service OperationsSimilar Jobs
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home.
Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank.
So, how can we change what’s possible for you?
