Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Responsibilities
Handle inquiries via phone, chat, and email
Identify, investigate, and resolve client/employee issues and inquiries
Follow up on and analyze cases that are not immediately resolved
Maintain call logs, reports, and documentation
Perform various additional administrative tasks as needed or assigned
Data entry, benefits administration, and benefits tracking/control
Skills and Competencies
Excellent PC and Microsoft Office skills
Strong customer service orientation
Excellent communication skills
Confidentiality and professional ethics
Problem-solving skills
Strong teamwork skills
Requirements
Experience in Customer Service (banking, retail, sales, etc.)
Students or graduates in Human Resources, Labor Relations, or related fields (preferred)
Bilingual English proficiency (mandatory)
Full-time availability
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Skills Required
- Experience in Customer Service (banking, retail, sales, etc.)
- Students or graduates in Human Resources, Labor Relations, or related fields
- Bilingual English proficiency (mandatory)
- Full-time availability
Strada Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Strada and has not been reviewed or approved by Strada.
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Wellbeing & Lifestyle Benefits — Flexible/remote work is consistently highlighted as a key positive that supports work-life balance. Feedback suggests flexible working options are embedded in culture and careers messaging.
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Leave & Time Off Breadth — PTO policy is described as good, with time off standing out as a strong aspect of the package. Feedback suggests a broad range of offerings complements time away from work.
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Retirement Support — A 401(k) match is available, with some noting solid retirement plan options. Feedback suggests the match structure provides meaningful baseline support when employees contribute.
Strada Insights
What We Do
We believe that the most advanced companies are driven by people. Bringing people together and forging deep partnerships is what ultimately enables businesses to thrive. Our team of over 8,000 experts bring decades of expert knowledge and experience to help businesses across the globe. We design and deliver at scale, providing leading edge solutions and technologies to over 1,400 customers across 33 countries, supporting our clients every step of the way.
