Position Purpose:
The Reports Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate, and report performance. Leverage Business Intelligence tools like Tableau to retrieve data from the database and generate reports that support data-driven decision-making across Operations and other departments.
Essential Functions and Responsibilities:
- Assists different departments in determining reporting needs depending on requirements provided.
- Studies the different software/application that can be used as a data source or as an additional toll by the reporting team.
- Develop, maintain, provide analysis and sends reports on or before the agreed deadlines.
- Analyze trends, causes and variances and creates necessary ad-hoc reports.
- Works on problems of limited scope and/or assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.
- Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Process and Procedure.
- Performs ad-hoc tasks as needed by the business.
Minimum Job Requirements (Education, Experience, Skills):
- Bachelor’s Degree in any field / Completed at least 2 years in College.
- Must have 1+ year of Reports Analyst experience.
- Technical knowledge of tools like Microsoft Office(Excel, Word, Powerpoint)
- Willing to work at night and/or shifting schedules to accommodate different time zones per global business requirements.
- Good communication skills, both written and verbal
- Ability to provide customer service and work well in teams to establish and maintain effective working relationships.
- Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills
- Strong organization skills
- Attention to detail and accuracy, a must.
Skills Required
- Bachelor's degree in any field or completion of at least 2 years of college
- 1+ year of Reports Analyst (reporting/BI) experience
- Experience with Business Intelligence tools such as Tableau
- Technical knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Willingness to work nights or shifting schedules for global time zones
- Good written and verbal communication skills
- Ability to provide customer service and work well in teams
- Ability to thrive in fast-changing environments and multitask
- Strong organizational skills
- Attention to detail and accuracy
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
