We need a Reporting & Technical Writer.
Do you have a low-key superpower for taking something confusing and making it make sense on the page? Are you the friend who actually reads the instructions and then rewrites them because they were terrible? Two years in, you already know that good documentation is a kindness to everyone who comes after you. If you love turning tangled information into clean, useful words, please apply.
Let’s go Skyward together.
What you'll do:
- Support a mission that matters. Help CMS keep its enterprise AI platform well-documented and its data governance clear, so the right people always know what’s going on.
- Write it down so it scales. Produce and maintain SOPs, user guides, knowledge base articles, and technical documentation tailored to the audience.
- Turn data into reports. Build and format recurring reports that make platform and data-governance activity easy to follow.
- Make it accessible. Follow Section 508 and plain-language standards so documentation works for everyone.
- Keep the source of truth tidy. Organize documentation and reporting so nothing important lives only in someone’s head.
What we’d like you to have:
- A bachelor’s degree and 2+ years in technical writing, documentation, or reporting.
- Genuinely strong writing and editing skills. Clear, concise, and organized.
- Comfort with documentation and reporting tools (Confluence, Word, and the like).
- An eye for detail and a knack for making complex things simple.
What would blow us away:
- Experience with 508-compliant documentation or federal reporting.
- Familiarity with data governance or technical/AI subject matter.
- Previous experience supporting CMS or another federal agency.
Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.
And now the important part. What we offer you:
- Medical, dental, vision insurance
- 15 days of paid leave
- 7 days of sick leave
- 2 days bereavement leave
- 11 paid Federal holidays
- Up to 40 hours for jury duty
- 401K with 4% employer contribution (and no vesting period)
- Up to 4 weeks of paid paternity and maternity leave
- Company provided laptop
- $5,000 per year for professional development
- $600 per year for technical supplies and equipment
- $2,000 referral bonus
- Life and disability insurance
- HSA and FSA
- Legal Shield and ID Shield Voluntary Benefits
- Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can’t be exciting!
Skills Required
- Bachelor's degree
- At least 2 years of experience in technical writing, documentation, or reporting
- Strong writing and editing skills
- Experience with documentation and reporting tools such as Confluence and Microsoft Word
- Strong attention to detail and ability to simplify complex information
- Experience with Section 508-compliant documentation or federal reporting
- Familiarity with data governance or technical/AI subject matter
- Experience supporting CMS or another federal agency
- Ability to obtain and maintain a Public Trust security clearance
What We Do
Skyward IT Solutions, LLC is a technology services provider specializing in AI-driven government services and digital modernization for federal and public sector operations. Founded in 2013, the company delivers secure, scalable, and user-centered solutions including custom AI agents, cloud engineering, and agile software development, focusing on improving service delivery and operational efficiency for agencies such as CMS and the SBA.
