Jobs at Skyward IT Solutions, LLC

Conduct qualitative and quantitative UX research, including interviews, usability testing, and surveys. Synthesize findings into actionable insights, personas, journey maps, and service blueprints. Create Figma wireframes and prototypes, collaborate with designers and engineers, support onboarding and product adoption, and advocate for Section 508 and WCAG accessibility across an enterprise AI platform.

Designs and maintains automated test frameworks for web applications, APIs, and AI-driven features. Develops model validation, bias detection, drift monitoring, test datasets, and CI/CD quality gates. Executes functional, regression, performance, and AI-specific testing while partnering with AI/ML, data science, and product teams. The role also promotes responsible AI practices, mentors junior engineers, and supports a government CMS platform.

Writes and maintains automated tests for an enterprise AI platform, supports CI/CD integration, investigates test failures, documents bugs, and develops skills in performance, regression, accessibility, and AI/ML testing. Collaborates with senior testers, receives mentoring, and contributes to maintaining reliable government technology systems.

Provide Tier 1–2 support for enterprise AI tools used by CMS stakeholders through chat, email, phone, video, and service desk channels. Troubleshoot software and AI-tool issues, explain technical concepts clearly, capture user feedback for product and engineering teams, maintain SOPs and knowledge-base articles, and support UAT and smoke testing. The role requires strong customer service, communication, discretion, curiosity about AI, and the ability to obtain and maintain Public Trust clearance.

Build and operate governance, monitoring, observability, and reporting capabilities for an enterprise AI platform supporting CMS. Automate platform health, usage, performance, and cost reporting; establish access and operational guardrails; and implement infrastructure as code and CI/CD using AWS, Terraform, Ansible, Datadog, CloudWatch, Splunk, Python, and Bash. Collaborate with engineering, security, and federal stakeholders to maintain a trusted, compliant platform.

Leads enterprise AI-service help desk support for CMS stakeholders, managing the support queue, ensuring high-quality responses, mentoring staff, creating playbooks and SOPs, maintaining knowledge bases, supporting UAT and smoke testing, and communicating user feedback to product and engineering teams.

Create and maintain SOPs, user guides, knowledge base articles, and technical documentation for an enterprise AI platform and data-governance program. Produce recurring reports, organize source-of-truth materials, simplify complex information, and ensure documentation meets Section 508 and plain-language standards. The role requires strong writing, editing, reporting, and documentation skills while supporting a federal agency client.

Manage federal IT modernization projects for the Department of Transportation’s Office of the Chief Technology Officer. Responsibilities include aligning IT investments with strategic goals, developing modernization plans, defining implementation strategies and schedules, evaluating existing systems, identifying innovation opportunities, and coordinating matrixed teams and senior IT leadership. The role requires strong technical writing and experience with agile methodologies, cloud applications, Jira, and Confluence.

Lead architecture and technical vision to merge and modernize CMS systems on AWS. Design modular, containerized, IaC-driven platforms with CI/CD, observability, disaster recovery, and LLM/automation capabilities. Guide migrations, apply modern patterns (strangler-fig), translate stakeholder needs, and provide technical leadership and mentorship to engineering teams.

Design, deploy, and operate secure, cost‑efficient AWS environments. Build AI/ML-ready infrastructure, enforce security and compliance (FISMA/RMF), implement HA and disaster recovery, manage multi‑tenant isolation, automate with IaC, monitor and optimize performance and cloud costs.