About this opportunity:
The Reporting & Governance SME drives operational reporting, performance management, and governance across telecom network and service operations. You will turn complex data into actionable insights, monitor KPIs and service commitments, strengthen data quality and controls, and support timely decisions and continuous improvement across technical teams, vendors, and leadership.
What you will do:
• Develop and maintain operational dashboards, scorecards, management reports, and executive summaries covering network, service, project, and business performance.• Define and govern KPIs, KRIs, SLAs, reporting standards, data ownership, thresholds, and escalation processes.• Monitor performance against targets and customer commitments; identify trends, gaps, risks, and corrective actions.• Validate data accuracy, completeness, and consistency; resolve discrepancies with data owners.• Coordinate governance meetings, service reviews, and performance forums; document decisions and track actions to closure.• Maintain reporting calendars, approval workflows, audit evidence, and governance documentation.• Support incident, problem, change, and service reporting, including root-cause trends and lessons learned.• Prepare clear, actionable insights and recommendations for senior management and customers.• Support audits, compliance reviews, control assessments, and remediation tracking.• Partner with network, IT, finance, project, customer experience, and vendor teams to standardize reporting.• Automate recurring reports and workflows to improve efficiency, accuracy, and transparency.• Drive continuous improvement and guide stakeholders on reporting and governance best practices.
The skills you bring:
• 6-10+ years of experience in reporting, performance management, operational governance, business analysis, or service assurance, ideally in telecom, technology, or managed services.• Proven ability to design dashboards, management reports, KPI frameworks, and performance scorecards.• Strong analytical skills in trend analysis, variance analysis, root-cause assessment, and data-quality validation.• Advanced Microsoft Excel and PowerPoint skills, plus experience with Power BI, Tableau, or similar visualization tools.• Familiarity with SQL, data warehouses, ticketing platforms, OSS/BSS, or network performance systems.• Knowledge of operational governance, audit controls, compliance, risk management, and action tracking.• Understanding of incident, problem, change, and service management; ITIL knowledge is an advantage.• Experience coordinating executive reviews, customer governance forums, audits, and cross-functional stakeholders.• Exposure to reporting automation, scripting, or workflow optimization is desirable.• Excellent communication, presentation, organization, stakeholder management, and problem-solving skills.• Strong attention to detail, accountability, confidentiality, and ability to influence without direct authority.• Bachelor's degree in Business, Engineering, Computer Science, Statistics, Information Systems, or a related field.• Relevant certifications in Power BI, Tableau, ITIL, Lean Six Sigma, project management, or governance are an advantage.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Nigeria (NG) || Lagos
Req ID: 793701
Skills Required
- 6-10+ years of experience in reporting, performance management, operational governance, business analysis, or service assurance
- Experience designing dashboards, management reports, KPI frameworks, and performance scorecards
- Strong analytical skills in trend analysis, variance analysis, root-cause assessment, and data-quality validation
- Advanced Microsoft Excel and PowerPoint skills
- Experience with Power BI, Tableau, or similar visualization tools
- Familiarity with SQL, data warehouses, ticketing platforms, OSS/BSS, or network performance systems
- Knowledge of operational governance, audit controls, compliance, risk management, and action tracking
- Understanding of incident, problem, change, and service management
- Experience coordinating executive reviews, customer governance forums, audits, and cross-functional stakeholders
- Excellent communication, presentation, organization, stakeholder management, and problem-solving skills
- Strong attention to detail, accountability, confidentiality, and ability to influence without direct authority
- Bachelor's degree in Business, Engineering, Computer Science, Statistics, Information Systems, or a related field
- ITIL knowledge
- Exposure to reporting automation, scripting, or workflow optimization
- Certifications in Power BI, Tableau, ITIL, Lean Six Sigma, project management, or governance
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
