Reporting Analyst

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

• Design, develop, and maintain O2C reports, dashboards, and scorecards using Power BI, MS Excel, and HighRadius Analytics
• Deliver insights across the full O2C lifecycle including:
  • Order Management
  • Billing & Invoicing
  • Credit Management
  • Collections
  • Dispute Management
  • Cash Application
• Utilize HighRadius CAA, CLS, DMS, CRD & EIPP Clouds and Analytics modules to extract, analyze, and interpret data
• Analyze trends, SLAs & KPIs, and variances related to:
  • AR Aging
  • DSO, past due, collections effectiveness
  • Dispute cycle time and root causes
  • Cash application accuracy and efficiency
  • Billing quality and invoice rejections
• Develop executive-ready presentations and insights using MS PowerPoint for O2C leadership reviews
• Partner with O2C process owners and leadership to translate business questions into analytical solutions
• Provide proactive recommendations and actionable insights to drive process improvements and performance optimization
• Support ad-hoc analysis, deep dives, and root cause investigations as requested by O2C leadership
• Ensure data accuracy, consistency, and governance across reporting solutions
• Drive continuous improvement and automation opportunities within reporting and analytics
• Act as a subject matter expert for O2C reporting tools and data sources

Required Qualifications

• 3–5 years of experience in O2C reporting, analytics, or finance operations
• Strong hands-on experience with:
  • Power BI (development, data modeling, DAX, dashboards)
  • Advanced MS Excel (pivot tables, Power Query, complex formulas)
  • MS PowerPoint (executive-level presentations)
• Proven experience with HighRadius platforms:
  • CAA, CLS, DMS, CRD, EIPP Clouds
  • Analytics module
• Working knowledge of SAP S/4HANA
• Experience with Emagia reporting and analytics
• Strong understanding of end-to-end Order to Cash processes
• Excellent analytical, problem-solving, and critical-thinking skills
• Ability to translate complex data into clear business insights
• Strong communication skills with the ability to influence senior stakeholders
• Detail-oriented with a high standard for data accuracy and quality

Preferred Qualifications

• Experience supporting global or shared services O2C organizations
• Exposure to automation, advanced analytics, or reporting optimization initiatives
• Experience working directly with senior leadership teams
• Knowledge of SLA & KPI frameworks and best practices for O2C performance management

Key Competencies

• Attention to detail
• Data-driven decision making
• Stakeholder management
• Business storytelling with data
• Continuous improvement mindset
• Strong organizational and time-management skills

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.