Day in Life:
The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share.
This position starts at $18 hour commensurate of experience.
What You’ll Do:
- Develop a thorough understanding of rental and fleet operating systems.
- Support Fleet Account Managers by applying critical thinking and problem-solving skills to daily operations and customer needs.
- Enhance training and facilitation skills by regularly conducting new-hire training sessions for Fleet Accounts.
- Collaborate with a diverse team dedicated to delivering premier service to both internal and external customers.
- Support Fleet partners throughout the rental lifecycle, from reservation creation through invoicing.
- Learn to develop and implement process improvements that streamline tasks and increase operational efficiency.
- Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.
What We’re Looking For:
- High school diploma or equivalent required; bachelor's degree preferred.
- Hertz Local Edition (HLE) and Hertz systems experience preferred.
- Passion for customer service.
- Well-developed communication skills.
- Excellent organizational skills.
- Demonstrated ability to work effectively both independently and within a team environment.
- Strong management-level decision-making skills.
- Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Critical thinker with strong analytical abilities.
- Solution-oriented, leveraging both analytical and customer service skill sets.
- Ability to collaborate with internal and external stakeholders across multiple functions and locations.
- Strong ability to influence and drive results.
- Flexible and adaptable, with the ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Results-driven with the ability to make sound decisions and solve problems.
- Ability to work with minimal supervision in a goal-oriented environment.
- Ability to see the big picture while leveraging critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
What You’ll Get:
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- Hertz Local Edition (HLE) and Hertz systems experience
- Passion for customer service
- Well-developed communication skills
- Excellent organizational skills
- Ability to work independently and within a team environment
- Management-level decision-making skills
- Proficiency in Microsoft Office, including Excel, PowerPoint, and Word
- Critical thinking and analytical abilities
- Solution-oriented approach combining analytical and customer service skills
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence and drive results
- Flexibility and adaptability in ambiguous situations
- Excellent verbal and written communication skills
- Results-driven approach with sound decision-making and problem-solving skills
- Ability to work with minimal supervision in a goal-oriented environment
- Critical thinking and ability to see the big picture
- Organization, time management, delegation, and prioritization skills
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
