Repair and Troubleshoot Supervisor

Join our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
Relocation is not offered for this position.
About this opportunity:
As a Repair and Troubleshoot Supervisor, you will lead a team of troubleshoot and repair personnel of product failures for the EFA 5G Smart Factory, your function to support volume production and NPI activities. You will be responsible for overseeing the daily operations of the repair and troubleshooting team. This role involves ensuring timely and efficient resolution of technical issues, maintaining high-quality repair standards, managing a team of technicians, and implementing continuous improvement initiatives to optimize the repair processes. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to prioritize and manage multiple tasks-paced environment.
What you will do:

• Lead, train, and mentor a team of repair technicians, ensuring they are skilled and up-to-date with the latest repair techniques while fostering a positive work environment and adherence to safety guidelines.
• Establish and modify processes to improve repair efficiency, reduce downtime, and increase team productivity, while implementing best practices, troubleshooting techniques, and new technologies.
• Delegate work responsibilities, conduct regular performance reviews, provide constructive feedback, and perform monthly one-on-ones to set yearly goals and key performance indicators (KPIs) for team members.
• Ensure all repairs meet quality standards through quality control checks, resolving any issues related to repair quality, and supporting product troubleshooting and repair efficiencies.
• Support New Product Introduction (NPI) and Transfer Product Introduction (TPI) initiatives to streamline operations and enhance team performance.
• Provide coaching and complete onboarding for new employees, ensuring they are integrated effectively into the team.
• Manage repair parts inventory, coordinating with internal teams to ensure necessary parts and tools are available and timely replenished.

The skills you bring:

• Associate's degree in a technical field or Bachelor's degree in Engineering (preferred) with 3-5 years of electronics manufacturing experience, including 1-2 years in supervisory roles.
• Proven leadership and team management skills, with experience leading teams and supervising technical personnel in repair or troubleshooting roles.
• Strong technical knowledge in electronics, including the ability to troubleshoot to component level and read drawings and schematics.
• Excellent problem-solving and communication skills, both written and verbal, to effectively handle complex technical issues.
• Proficiency in using repair tools, diagnostic equipment, and repair management software, along with knowledge of SW tools like Microsoft Excel and Word.
• Self-motivated and committed to delivering high-quality work with strong organizational skills and attention to detail.
• Adaptability and flexibility to thrive in a fast-paced environment, with the ability to work extended or flexible hours when required.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Lewisville (TX) (Country/ City)
Job details: Line Manager Supply
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.