Rep II, Membership and Credentialing

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• High school diploma or equivalent required, Associate’s degree preferred
• Prior professional work experience required:  Minimum of 3 years credentialing experience (or a combination of Credentialing and TU work experience preferred)
• Ability to interpret and analyze a variety of different kinds of business information; Ability to identify, articulate, and solve complex problems based on submitting business unit needs and local governmental regulations; Ability to determine when to escalate issues
• Consistent management and processing of all assigned work in a timely manner
• Independent judgement and discretion to render membership approval/declination with little oversight by manager. 
• Ability to maintain focus, flexibility, organization and adjust to continual re-prioritization without necessary direction/input from supervisor/manager; Strong attention to detail; Attentive and responsive to fast-paced turn time requirements
• Excellent customer service skills; Strong verbal and written communication skills; Professional Interaction with internal business unit team members and/or external business officers
• Proficient to advanced office computer skills; Ability to navigate on the web securely and within terms of such website
• Demonstrated ability to maintain extreme confidentiality in all matters relating to the position.
• Generally performs independently.
• Provide hands on training to entry level associates as necessary.
• Collaboration with management, potential customers, Sales and BU as point of escalation when needed, for complex problem solving
• Consistently maintain SLA requirements with respect to quality and production
• Fluent in French would be a plus, but not required

Impact You'll Make:

• Performance of due diligence examination and or investigation on more complex cases based on the nature of the business and the intended usage of the request.
• Authentication of end users permissible purpose/authorized uses based on local government regulations and laws. 
• Deeper dive into the analytics necessary to make accurate decisions on more complex requests such as Finance, collections, attorneys, etc.
• Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources approved in the US
• Determination, verification and authentication of applicant’s federal, state, city/municipal and other government regulatory requirements including those on international soil
• Assessment and determination of applicant’s business legitimacy based on local government requirements per applicable country
• Enforcement of Trans Union policies regarding credentialing and ability to make recommended amendments to the same, based on working experience
• Perform miscellaneous job-related duties and projects as assigned.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:

Rep II, Membership and Credentialing