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What We'll Bring:
Customer Service (CS) Sales Support Overview: Customer Service Support Representatives are tasked with managing various touch points of the customer experience life cycle. From sales leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. The customers that we interact with varies based on complexity of the relationship and the customers ‘needs. The position will be responsible for performing all duties associated with in-house customer service and sales support, general office and administration efforts. You will interact and act as a liaison between various internal departments and external parties to resolve customer and sales related questions and problemsWhat You'll Bring:
1-2 years of experience in a call center, sales, product support, or clerical/administrative work. Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally. Flexible to work independently and as a team player to resolve issues.Impact You'll Make:
1. Answer and respond to incoming calls from customers and sales associates, working to resolve questions and problems independently. 2. Provide basic technical support and act as a liaison between the customer, internal departments and software vendors. 3. Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy, ensuring documents are completed, signed and included. 4. Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups. 5. Perform data entry, compile data reports and special projects.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job Title
Rep I, Sales SupportWhat the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
