TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Job DescriptionWe are currently seeking a highly motivated and skilled French Back Office Agent to join our organization. As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients.
What You'll Bring:
Responsibilities
Backoffice tasks include responsibilities like reviewing queries, processing, and various administrative duties
Providing excellent customer service and support to our French-speaking clients
Responding to customer inquiries and resolving issues in a timely and professional manner
Collaborating with other team members to ensure customer satisfaction
Maintaining accurate and up-to-date records of transactions in the CRM
Impact You'll Make:
Requirements
A2 - B1 Intermediate level (Fluent in French and English written)
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Attention to detail and accuracy
Ability to navigate multiple databases and systems
Experience* - HSC with minimum 6 months experience OR above / Graduate freshers
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
Please note that being a credit bureau, some positions require a clear credit record.
#LI-Remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job Title
Rep I, Consumer Operations SupportWhat the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
