Renewals Specialist

Qt Group is seeking a highly motivated, and skilled individual to join the Japan sales teams as a Renewal Specialist. As a Renewal Specialist, you will be responsible for your book of renewal business in your assigned territory. You will utilize CRM tools to coordinate renewal activities that result in early and on-time bookings. The role requires close collaboration directly with customers and as well as Account Managers. You will also build strong relationships with Customer Success peers to retain and expand our customer base. Managing a positive customer experience is a critical component of this role with a focus on retention and growth.

• Successful Management of renewal opportunities
• Communicating closely and regularly with customers through online meetings, via phone and email
• Discovering potential license expansions to refer up-and cross-selling opportunities to account managers
• Interacting closely with account managersto align on customer strategies and coordinate customer-facing communication Utilizing CRM (Salesforce) to manage your business book and document the progress of customer engagements
• Giving sales forecasts from own opportunities to line manager
• Carrying out customer success activities with customers ensuring that customers get the best value for their products, and documenting value-creating elements for future use to the CRM system
• Having pricing discussions with customers taking into account price history, customer-specific situation, and company standard pricing
• Value-based selling and pricing tactics

The requirements should be sorted by their importance and the tone of importance:  

• 5+ years of Renewals experience in a high-growth software company
• Excellent communication and presentation abilities
• Independent and confident work style
• Proficient in Salesforce and other Customer Success tools
• Excellent verbal and written communication skills in Japanese and English
• Bachelors degree or equivalent

At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are. 

We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself. 

Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment. 

Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs almost 700 people globally. To learn more, visit www.qt.io 

We give equal opportunities for personal growth and career development, regardless of gender, age, ethnicity, disabilities, nationality, sexual orientation, religious beliefs, political affiliations, marital or economic status, or position within the company.

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