Senior Customer Systems Engineer

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Customer System Engineer at Micron Technology Inc., you will play a meaningful role in ensuring our customers receive outstanding support and service. You will be responsible for solving issues and providing technical solutions for complex system related to memory and storage products using Logic Analyzers, Oscilloscopes & Protocol Analyzers. In addition, you will be tasked with leading the Tokyo CEL lab, including conducting audits and maintaining equipment.
Key Responsibilities:

• Technical Support: Provide expert technical support to customers by diagnosing and resolving issues related to memory and storage products (LPDDR5/DDR5/UFS/SSD/etc.) or system using Logic Analyzers, Oscilloscopes & Protocol Analyzers.
• Customer Interaction: Interact directly with customers to understand their technical challenges, provide mentorship, and ensure timely resolution of their issues.
• Lab Management: Manage the lab environment, including equipment setup, maintenance, and organization. Conduct regular audits to ensure compliance with safety and quality standards.
• Documentation: Maintain accurate records of lab equipment, configurations, and customer interactions. Create and update customer report as needed.
• Training: Provide training to customers, distributors and colleagues on the accurate use and solving of equipment and systems.
• Collaboration: Work closely with cross-functional teams, including R&D, Product Management, Sales and Distributors, to relay customer feedback and contribute to product improvement.
• Continuous Learning: Always stay updated with the latest industry trends, new memory and storage technologies, and system debugging tools.

Qualifications:

• Bachelor's degree or equivalent experience in Electrical Engineering, Computer Science, or a related field.
• Proven experience (3~5 years) in resolving technical issues related to memory/storage products using Logic Analyzers, Oscilloscopes, Protocol Analyzers.
• Strong knowledge of hardware and software debugging tools and methodologies.
• Excellent communication (fluent Japanese and business level English) and interpersonal skills, with the ability to communicate complex technical concepts to our external and internal customers.
• Some experience in lab management, including equipment maintenance and auditing.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
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