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Highspot increases the performance of your sales teams.
The Role
Support end-to-end renewals to drive retention and minimize churn. Partner with CSM, Sales, Finance and Deal Desk to manage forecasts, prepare renewal documentation, update Salesforce/CPQ, identify upsell opportunities, handle escalations and billing queries, and use CRM/usage data to mitigate renewal risk.
Summary Generated by Built In
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
As a Renewals Specialist, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will support the CSM on the renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.
Responsibilities
- Support the Renewal Lifecycle: Coordinate the operational execution of the renewal process, ensuring opportunities are prepared accurately and progress smoothly from planning through to signature.
- Prepare Commercial Readiness: Conduct account research, summarize customer business updates, document stakeholder hierarchies, and prepare renewal briefings to support customer conversations.
- Manage Renewal Documentation: Create and maintain digital deal rooms, organize renewal assets, and ensure customer facing materials are complete and up to date.
- Coordinate Quotes and Contracts: Partner with Deal Desk to generate quotes, manage CPQ requests, track approvals, and ensure pricing and contract information is accurate.
- Maintain CRM Excellence: Own Salesforce hygiene by updating opportunity data, contacts, renewal dates, contract information, and forecasting fields to support accurate reporting.
- Coordinate Cross-Functional Execution: Work closely with Customer Success, Renewals Managers, Finance, Legal, Revenue Operations, and Deal Desk to proactively remove operational blockers.
- Support Forecasting and Reporting: Maintain renewal trackers, monitor milestones, and provide timely updates to ensure forecast accuracy and renewal visibility.
- Resolve Operational Issues: Coordinate billing, contracting, and process-related queries, escalating issues to the appropriate teams and tracking them through to resolution.
- Drive Continuous Improvement: Identify opportunities to simplify renewal processes, improve documentation, automate repetitive tasks, and leverage AI to increase team productivity.
Required Qualfication
- 2+ years of experience in Revenue Operations, Sales Operations, Renewals, Customer Success Operations, Deal Desk, or a related operational role within a B2B SaaS environment.
- Highly organized with exceptional attention to detail and the ability to manage multiple renewal activities simultaneously.
- Experience working with CRM platforms such as Salesforce and familiarity with CPQ, contract management, or subscription management tools.
- Strong analytical and research skills, with the ability to gather customer intelligence and prepare actionable commercial insights.
- Excellent project coordination and stakeholder management skills, with experience working across Sales, Customer Success, Finance, Legal, Revenue Operations, and Deal Desk.
- Strong written communication skills with experience preparing customer-facing documentation, executive summaries, and commercial materials.
- Process-oriented with a passion for operational excellence, continuous improvement, and leveraging technology to improve efficiency.
- Self-motivated, collaborative, and comfortable working in a fast-paced, high-growth environment supporting a distributed global team.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
Skills Required
- 1-3 years in Renewals, Customer Success, or Account Management
- Experience in B2B SaaS
- Proficient with CRM and renewal management tools (Salesforce, Gainsight)
- Experience with CPQ and quote processes
- Strong cross-functional communication and collaboration skills
- Negotiation skills and customer-facing experience
- Analytical skills; comfortable using CRM and usage analytics to assess risk and forecast
- Self-starter mindset; able to work in fast-paced, high-growth environment
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The Company
What We Do
Together, we’re changing how millions of people work. Highspot is built by people who bring their true and unique selves to work each day. We’re growing fast, which means you’ll get to grow fast with us – and create a career you can be proud of.
Why Work With Us
At Highspot we're proud of what we do, and the people who make it possible. With opportunities for career advancement, flexible vacation, and a team made up of top talent collaborating, we build products with a spark of magic. It's all part of what makes us a Forbes American's Best Startup Employers and a People Magazines Company That Cares.
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