The Renewals Specialist ensures smooth, timely contract renewals that drive customer satisfaction, retention, and revenue growth. Partnering with Customer Success and Account Management, this role manages the full renewal lifecycle—from identifying opportunities to negotiation and close—while aligning outcomes with customer needs and Abnormal’s goals. In addition to renewals, this role identifies upsell opportunities such as licensing true-ups, positioning value-based solutions that expand account value.
This position is a strong fit for candidates with foundational renewal experience who thrive in collaborative, fast-paced environments and want to grow their commercial skills.
Who you are- Motivated, goal-oriented, and adaptable to changing priorities
- Effective in high-volume environments with competing demands
- Detail-oriented, organized, and strong at process and time management
- Clear communicator with strong interpersonal skills
- Curious and eager to learn in a collaborative setting
What you will do
- Manage the end-to-end renewal process for assigned accounts or territories
- Partner with Customer Success and Account Management to maintain high customer satisfaction
- Track renewal milestones, follow up on key dates, and ensure timely execution
- Support contract negotiations, aligning terms with customer and business needs
- Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
- Flag and escalate renewal risks as needed
- Contribute to accurate forecasting and reporting
- Use data and insights to support value-driven customer conversations
- Collaborate with channel teams to ensure a smooth partner experience
- 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
- Understanding of customer relationship management and SaaS sales processes
- Basic negotiation, upsell, and objection-handling skills with a growth mindset
- Strong communication, organization, and follow-up skills
- Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
- Awareness of customer lifecycle stages and early renewal risk indicators
- Familiarity with Abnormal’s products and services, with the ability to support forecasting and reporting
#LI-EM3
At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Top Skills
What We Do
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
Abnormal Security was founded in 2018 by CEO Evan Reiser, CTO Sanjay Jeyakumar, Head of Machine Learning Jeshua Bratman, and Founding Engineers Abhijit Bagri and Dmitry Chechik. The team previously built behavioral profiling and machine learning technologies at Twitter, Google and Pinterest that are being applied to solve a problem that costs organizations $1 billion per year, according to the FBI. The Abnormal Security platform stops targeted phishing, business email compromise and account takeover attacks that have never been seen before.
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