Jobs at Abnormal Security

Build and operate end-to-end ML systems to detect misdirected email: data wrangling, feature engineering, model training/evaluation, deployment, monitoring, running offline metrics and online A/B tests, error analysis, thresholding, documentation, and on-call support for realtime scoring and detection efficacy.

Build end-to-end fullstack features for Threat Narrative and Email Details, implementing backend APIs, data models, and React/TypeScript UIs. Integrate GenAI/LLM systems to generate explainable narratives, own SLAs/SLOs and observability, participate in design/code reviews, and collaborate with product and cross-functional partners to improve detection explainability and customer-facing experiences.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

Provide L1 technical support for an AI-driven email and SaaS security platform: triage and resolve inbound tickets, investigate threats and logs, collaborate with Engineering/Product, support onboarding, and create knowledge base content to improve customer outcomes and product quality.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

The Transformation Strategy Manager leads AI-driven process redesign, translating transformation strategies into requirements, managing initiatives across functions, and owning performance analytics to ensure successful adoption and measurable impact.

Own outbound field motion for Identity Threat Protection launch, validate messaging in live deals, synthesize field intelligence into product recommendations, run adoption diagnostics, and provide technical escalation support for complex identity situations.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.

The Sales Development Representative will initiate contact with potential clients, identify needs, and qualify leads, aiming to meet sales targets while collaborating within a sales team.

Lead integrated marketing campaign planning and execution, coordinate cross-functional teams, and create scalable campaign toolkits. Drive AI-enabled campaign frameworks, enable regional activation, automate reporting, track performance and readiness, and standardize messaging and demand plans across regions to optimize pipeline and go-to-market goals.

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.

Own and operate Abnormal AI's core Salesforce platform: administer users, security, data access, and org configuration; build declarative and code-based solutions (Apex, LWC, Visualforce, Flows); manage integrations and AppExchange packages; run release and sandbox strategy; monitor platform health and ensure compliance with SOC2, ISO 27001, GDPR, and FedRAMP requirements.

Act as primary technical advisor in enterprise SLED sales cycles: run technical discovery, lead architecture-level conversations, deliver demos, own Proof of Value outcomes, and drive customer satisfaction for email and identity-focused security solutions.

Manage a large portfolio (500-600) through digital-first programs to drive SaaS adoption, retention, and growth. Design and execute digital campaigns, monitor customer health and usage data, deliver digital QBRs/webinars, partner with renewals and product teams, and build scalable playbooks and automation.

Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Own and build customer health, usage/adoption, and product configuration data models. Produce ad-hoc and recurring analyses to identify upsell/expansion opportunities, partner with CS, Sales, Product, and Data teams, and present actionable insights to leadership to drive revenue-relevant actions.

Partner with Marketing to lead budgeting, forecasting, and financial analysis. Build scenario-based models, deliver budget-vs-actual reporting, identify cost optimization, and provide data-driven recommendations to senior leadership using AI and automation tools.