Renewals Sales and Support Specialist

Renewals Sales and Support Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Renewals Sales and Support Specialist will engage with Sales, Customers and Partners to improve execution of small & medium size renewals and conversion deals, helping HPE Sales to follow up on Pointnext deals from pursuit/renewal time until booking. He/She will develop, implement and utilize processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Also, will do reports and analyse order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment.

How you will make your mark:

• Designs and implements processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit.

• Consults with business leaders to identify relevant analytics, metrics and outcomes for the assigned area

• develops sales operations framework, including forecasts and budgets, to meet resource and sales client needs

• Reviews evaluation results to identify trends and issues, perform analysis and develop forecasts and recommendations for sales resource deployment and improved efficiency

• Communicates data and issue analysis to stakeholders

• provides tangible feedback and proposes changes to sales processes and policies to improve efficiency and minimize risk of failures.

• Provides guidance and mentoring to less-experienced staff members

• Strong partnership with Installed Based Sales / Installed Based Account Specialist to renew and grow Long tail renewal & conversion Opportunities

• Focus on account management, renewals and new business expansion.

• Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)

• Ownership of conversion of Support Services and upsell of warranty only

• Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)

• Manage process required activities (i.e., WebMarms, Opportunity Review, Legal, Campaign Codes, etc.)

• SLA, Winback, Complex Config initiatives)

• Own Internal & External customer engagement

• Ownership for end-to-end, on-time Renewal & Conversion

• Proactive Partner/Customer activities: Welcome package, courtesy calls, set clear customer expectations

• Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure of Opp.

• Maintain updates in SF and disposition for HPE Operations team

• Creating and maintaining strong 1 to 1 relationship with the Partner/ Customer, point of contact for OS Support Services

• Responsible for order management activity, following procedures to ensure segregation of Duties for order acceptance elements & flagging any impact on revenue

• Support IBAS / IBS with forecast and funnel management for renewal

About you:

• Bachelor's or Master's degree in Business Management or equivalent

• Typically 4-6 years experience

• Fluent in verbal and written English language

• Experience implementing policies, processes, and analytics methods to support client sales processing

• Ability to apply analytical, statistics and problem solving skills.

• Understanding of business and sales processing tools, systems and practices

• Familiarity with reviewing and interpreting client agreements

• Strong written and verbal communication skills

• MS Outlook

• MS Office

• Excel

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.