The Role
Manage customer renewals and account growth for SOTI, including preparing quotes, upselling products and services, resolving customer needs, and meeting renewal targets. Maintain customer relationships, conduct inbound and outbound communications, manage sales pipelines and forecasts, and execute campaigns targeting existing accounts. Collaborate with sales, solutions engineering, channel partners, and marketing while maintaining current product, industry, and technical knowledge.
Summary Generated by Built In
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.
Responsibilities:
- Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
- Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
- Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
- Collect customer information, provide product information directly to customers and SOTI partners
- Provide feedback from customers to appropriate personnel within SOTI
- Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
- Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
- Maintain regular contact with key influencers and build and strengthen the customer relationship
- Manage pipeline and forecast accordingly
- Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
- Maintain in-depth product, industry trend and technical knowledge
Qualifications
- 4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
- Experience of Salesforce is desirable
- Passion for technology and aptitude to learn new technologies
- Strong phone presence and experience in a high-volume customer interaction environment
- Proficient interpersonal, communication, and computer skills
- Basic knowledge in mobile technology – Desirable
- Ability to excel in a team-oriented, collaborative, and fast-paced environment
- A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Attention to detail in all areas of work with strong problem identification and problem resolution skills
- Excellent communication skills in English
- Proficiency in additional languages would be a strong asset
Skills Required
- 4+ years of experience in high-volume B2B sales or renewals, ideally in technology
- Experience with Salesforce
- Strong phone presence and high-volume customer interaction experience
- Strong interpersonal, communication, and computer skills
- Passion for technology and ability to learn new technologies
- Basic knowledge of mobile technology
- Ability to work in a team-oriented, collaborative, fast-paced environment
- Self-starter with initiative and results-driven mindset
- Professional, tactful, and diplomatic interpersonal approach
- Strong attention to detail and problem identification and resolution skills
- Excellent English communication skills
- Additional language proficiency
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The Company
What We Do
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers
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